Find information and ask questions about a knowledge base Find SharePoint KB pages Use the navigation pane or select Search to find KB pages by name. Use search in SharePoint or Microsoft 365 to find KB pages from outside the knowledge base. To move around a KB page, select Page contents, or select the chevron beside a heading to collapse or expand that section. Ask Copilot questions about a ...

A knowledge base uses SharePoint storage and governance, but it’s organized as connected KB pages instead of files. Use a knowledge base for onboarding guides, decisions, procedures, FAQs, and troubleshooting guidance.

XBOX Support offers help for XBOX, Game Pass, and billing questions. Get advice and customer service in the XBOX Support community.

The Support Virtual Agent can answer customer questions using trusted knowledge resources and, where appropriate, help connect customers to support agents for detailed assistance on specific issue types. Note When a question falls outside the Support Virtual Agent's knowledge base, it may not be able to provide a complete or accurate response.

When you create a knowledge base, provide its name and a link to the SharePoint site where you want it. When you first ask Autopilot to manage an existing knowledge base, include its name and a link to the knowledge base. After that, refer to the knowledge base by name. Autopilot remembers which knowledge base you mean.

Use Copilot in SharePoint to create a knowledge base from your sources, add sources, update KB pages, and check its health.

Create a SharePoint knowledge base manually, and write and edit KB pages in the Visual editor or the Source editor.

Import Markdown files and folders, a Confluence space, or SharePoint Classic wiki pages into a knowledge base.

Explore Microsoft SharePoint basics: sign in, create sites and pages, manage documents and lists, share content, and set permissions securely.

Get support, help, and learning resources for Microsoft 365 apps and services. Set up and manage your apps and subscription, and use Copilot in Word, Excel, PowerPoint, Outlook, and Teams.