Fixes or workarounds for recent issues in PowerPoint for Windows

Last updated: October 2025

PowerPoint crashes and slow performance

• [INVESTIGATING] Error "Something Went Wrong [1001]" signing in to Microsoft 365 Desktop Applications
• [FIXED] PowerPoint may freeze or hang when playing embedded videos
• [FIXED] Error "Invalid password" when opening a VBA project using the correct password
• [FIXED] Internet connectivity issues in M365 apps after a change to the IP address range
• [FIXED] Word, Excel, and PowerPoint close unexpectedly when trying to open cloud documents in Office Version 2205
• [INVESTIGATING] The video capture of "Record Slide Show" does not work with redirected camera device of RDP client
• [FIXED] Office Applications crash due to Nahimic audio driver
• [FIXED] Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe
• [WORKAROUND] PowerPoint crashes when you use media in your files

Issues affecting PowerPoint features and add-ins

• [BY DESIGN] Issues using VBA to open the same PowerPoint presentation file twice
• [INVESTIGATING] The “Stop Playing After N Slides” feature is not working as expected in PowerPoint for Windows
• [INVESTIGATING] Error "No results were found" when using the Translate function in Office
• [FIXED] When trying to sign in to an Office app, users might receive a consent dialog labeled AugLoop.All (TEST Augmentation Loop MSIT)
• [PARTIALLY FIXED] Some features of PowerPoint 2019 might be disabled after installing the April 9, 2024 update
• [BY DESIGN] Organization Chart Add-in is not available in Office applications
• [FIXED] PowerPoint Error "ai.exe - Entry Point Not Found" when opening PPT files or editing text on Windows
• [INVESTIGATING] Automatic sensitivity label policy doesn't work in PowerPoint for PC
• [WORKAROUND] Issues when trying to insert online videos from Vimeo into PowerPoint for Windows
• [BY DESIGN] Placeholder disappears for other co-authors a few minutes after inserting a video in PowerPoint
• [INVESTIGATING] Reuse Slides option in PowerPoint is missing after updating Office
• [WORKAROUND] Replace Font dialog only shows fonts within the PowerPoint presentation
• [FIXED] "Access Denied" when launching an Office add-in
• [FIXED] Excel, Word, or PowerPoint may crash with older versions of GigaTrust software
• [WORKAROUND] "The fine print" license agreement message unexpectedly appears when opening Office apps
• [FIXED] Problems with text, underline, and flickering screens when using Office edit languages
• [WORKAROUND] "Run Programs" custom action is disabled in PowerPoint 2016
• [WORKAROUND] Office 2016 is automatically set as the default application when opening an Office file after installing the Microsoft 365 trial version
• [FIXED] AutoSave is missing from the Office toolbar
• [FIXED] Windows File Explorer does not display the Office document properties
• [FIXED] Error containing the URL "http:⁠//hubblecontent.osi.office.net/" when inserting an icon or picture

Need more help?

	Talk to support. If you have a Microsoft 365 for home subscription, or you purchased a one-time download of Office 2016, click the Contact Uslink at the bottom of this page.
	Ask the community Get help from experts in our forums: Office on Windows forum for personal, home, or university users Microsoft 365 community forum for business users

Have a feature request?

	We love reading your suggestions on new features and feedback about how you use our products! To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. We're listening.