Tópicos relacionados
×

If your Surface turns on and you see a blue Choose an option screen with options like Continue and Troubleshoot, here are some solutions to try.

A blue screen with options to continue, troubleshoot, or turn off your PC.

Solution 1: Continue to Windows

Select Continue to exit the options screen and continue to Windows.

  • If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. For more info, see Download drivers and firmware for Surface.

  • If Windows doesn’t start: Continue to Solution 2.

Solution 2: Repair your Surface

  1. On the Choose an option screen, select Troubleshoot.

  2. Select Advanced Options > Startup Repair and follow the on-screen instructions. Windows will try to find and fix the problem.

    • If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. For more info, see Download drivers and firmware for Surface.

    • If Windows doesn’t start: Go to Solution 3.

Solution 3: Perform a System Restore

When you perform a system restore, Windows will restore your Surface to an earlier point in time when Windows was working correctly.

Notes: 

  • System Restore doesn’t change your personal files, but it might remove recently installed apps and drivers.

  • Make sure you have access to product keys and installation files for all desktop apps (for example, Microsoft Office) that you may have installed after the point to which you’re restoring your Surface.

Here’s how to do a system restore on your Surface:

  1. On the Choose an option screen, select Troubleshoot > Advanced options.

  2. Select System Restore and follow the on-screen instructions.

    • If Windows starts: Install the latest Surface and Windows updates to help prevent future problems. For more info, see Download drivers and firmware for Surface.

    • If Windows doesn’t start: Go to Solution 4.

Solution 4: Reset your Surface

A reset does the following:

  • Reinstalls Windows and the apps that came installed on your Surface

  • Removes all your personal settings

  • Removes all apps that you installed

  • Provides options for keeping or removing your personal files or restoring factory settings:

    • Keep my files: Removes apps and settings but keeps your personal files.

    • Remove everything: Removes all your personal files, apps, and settings.

  • Make sure that you have access to the product keys and installation files for any desktop apps (for example, Microsoft Office) that you plan to reinstall after the reset. This includes desktop apps you installed from websites or USB drives.

Here’s how to reset your Surface:

  1. On the Choose an option screen, select Troubleshoot > Reset this PC and follow the on-screen instructions.

  2. If Choose an option appears again, choose Continue.

Still having issues?

If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. Go to Device Service and Repair, register, and then select your Surface to start a service order.

Device Service & Repair button

Precisa de mais ajuda?

Join the discussion

ASK THE COMMUNITY >

Get support

CONTACT US >

Essas informações foram úteis?

O que afetou sua experiência?

Obrigado pelos seus comentários!

×