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Team up to quickly resolve customer inquiries

When customers have questions, it's challenging at times to provide them with quick answers. It's necessary to search for the right information, speak with the right people, and deliver information to quickly provide the solutions customers desire.


Make use of your company’s collective knowledge with Viva Engage. Search for relevant conversations, and pose questions to anyone across your organization. 

If you’ve identified a group that could help answer the question, create a channel in Microsoft Teams. Your team can brainstorm through chat and audio or video calls. Use @mentions to alert a team member if you need a fast response to a question. 

Discover additional information with Intelligent Search & Discovery, which surfaces relevant content you and your coworkers have created. Find and engage with people with previous experience that you can make use of in your effort.


  • Identify solutions with Viva Engage by tapping into existing content.

  • Leverage the company's collective knowledge with Microsoft Teams.

  • Discover relevant information through your network with Intelligent Search & Discovery.

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