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What does this guided walk-through do?

Provides steps to help you get back into your Microsoft account.

How does it work?

We'll begin by asking you questions about the issue you're experiencing. Next, we’ll take you through a series of troubleshooting steps that are specific to your situation.

Follow these steps to unlock your account:

  1. Go to https://account.microsoft.com and sign in to your locked account.
  2. Enter a phone number to request a security code be sent to you via text message. This can be any phone that can receive text messages. 
  3. After the text arrives, enter the security code into the web page.
  4. Change your password to complete the unlocking process. Use the tips in Help protect your Microsoft account to create a strong password.

Were you able to get back into your account?

Microsoft might lock your account if any activity that violates the Microsoft Services Agreement or Microsoft Terms of Use is detected.

To unblock Microsoft account, try signing into your account again and follow the instructions to complete a Microsoft services account reset form. After you submit the form, a Microsoft Online Safety Support agent will review your account and contact you with further instructions.

The first thing you’ll want to do to protect your account is to change your password.

  1. Go to Recover your account and type in the email address, phone number, or Skype name you use to sign in. Then select Next.
  2. We'll ask where you'd like to get your security code. Select Next.
  3. Type the requested information and select Send code.
  4. Type the security code into Verify your identity, then select Next.
  5. Type in your New password. Then confirm it by typing it again into the Re-enter password field.

If you are unable to change your password using a security code to your contact information, complete the recovery form.

Get more info about how to recover a hacked or compromised Microsoft account.

We're glad this guide helped you get back into your Microsoft account.

We're sorry this guide wasn't able to help you get back into your Microsoft account. Please contact us for further assistance.

We may have blocked your sign-in if you're using a new device, if you installed a new app, or if you're traveling or in any new location. This security measure helps keep your account safe in case someone else gets your account information and tries to sign in as you. 

Follow these steps to unlock your account:

  1. Go to https://account.microsoft.com and sign in to your locked account.
  2. Enter a phone number to request a security code be sent to you via text message. This can be any phone that can receive text messages. 
  3. After the text arrives, enter the security code into the web page.
  4. Change your password to complete the unlocking process. Use the tips in Help protect your Microsoft account to create a strong password.

Were you able to unlock your account with a security code?