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If your OneDrive is full, we will send you an email notification and you will see the following OneDrive icon in your notification or menu bar:

  • OneDrive account blocked

Your OneDrive might be full because:

  • You have exceeded the storage quota for your Microsoft account. Learn more.

  • If either your mailbox or your OneDrive storage is full, you cannot send or receive email. Check your Outbox or your mailbox storage to see what's taking up space. Learn more.

  • A folder shared with you has made your own account over storage. Read how to remove shared folders from your OneDrive

  • Your OneDrive storage quota changed when a subscription expired or renewal failed. Check your Microsoft account.

  • Your OneDrive storage quota changed when your 100GB Samsung bonus or other promotion has expired. This was for a fixed period of time and cannot be renewed.

How do I get back under my storage quota? 

You'll need to delete some files or buy more storage. Your files will be read-only, but you can download or delete files to get back under your storage limit.

  1. View Manage your OneDrive storage to empty your Recycle bin and see what's taking up space.

  2. View Upgrades to see what plans and offers are available to you.


    • Microsoft 365 Family or Personal subscribers can add up to 1 TB of additional file storage to the 1 TB already included with your Microsoft 365 subscription. Learn more.

    • After purchasing additional OneDrive storage, it can take up to 24 hours for your new quota to show. If your quota hasn’t updated after 48 hours, contact support.

    • Read How to reduce your cloud storage for more tips on how to clean up your email, remove files and reduce your storage.

What happens if you exceed your OneDrive storage quota?

If you exceed your OneDrive storage quota:

  • You won’t be able to upload, edit, or sync new files (such as Camera Roll) to your OneDrive. Your existing files will remain but will be read-only.

After 1 year of exceeding your OneDrive storage quota:

  • Your OneDrive files will be deleted.

What's included in OneDrive storage?

Your OneDrive storage quota applies to your personal Microsoft account and includes:

  • OneDrive files and photos, for example:

    • Personal files you store, upload and sync from your computer or mobile device, such as Office documents, mobile camera roll, screenshots and other files and photos which have been saved to your OneDrive, including Desktop, Documents and Pictures folders.

  • Any items in your Recycle Bin.

Learn more

I'm getting a "Disk full" message in OneDrive

How to remove shared folders from your OneDrive

How does Microsoft storage work?

Need more help?

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Contact Support
For help with your Microsoft account and subscriptions, visit Account & Billing Help.

For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.

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Admins should view Help for OneDrive Admins, the OneDrive Tech Community or contact Microsoft 365 for business support.

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