To keep your Surface Headphones 2 performing their best, make sure that you have the latest firmware updates.
How to get updates
Use the Surface Audio app (on Android and iOS devices) or Surface app (on Windows 10/11 PCs) to install the latest firmware for your Surface Headphones. To learn how, see Update Surface Headphones.
Note
- Firmware updates can’t be uninstalled or reverted to an earlier version.
- When you install the latest update, you'll also get all the previous updates if your Surface Headphones don't have them already.
Improvements and fixes in the updates
September 2020 Updates
September 04 release
The following update is available for Surface Headphones 2.
| Firmware version |
Update info |
| 1.0.5.78.29 |
Update to support Spanish and Italian Language packs. |
Additional steps for Surface Headphones 2
We are listening, and quality is a top priority. We want to let you know about additional information and steps that may be required after installing the latest update.
- Currently, there are no additional steps to perform after installing the update.
To keep your Surface Headphones 2+ performing their best, make sure that you have the latest firmware updates.
How to get updates
Use the Surface Audio app (on Android and iOS devices) or Surface app (on Windows 10/11 PCs) to install the latest firmware for your Surface Headphones. To learn how, see Update Surface Headphones.
Note
- Firmware updates can’t be uninstalled or reverted to an earlier version.
- When you install the latest update, you'll also get all the previous updates if your Surface Headphones don't have them already.
Improvements and fixes in the updates
August 2022 updates
August 30 release
The following update is available for Surface Headphones 2+.
| Firmware version |
Update info |
| 1.0.7.44 |
This update:
- Update to support Microsoft Teams certification when connected via native Bluetooth on a Windows 11 PC.
|
Additional steps for Surface Headphones 2+
We are listening, and quality is a top priority. We want to let you know about additional information and steps that may be required after installing the latest update.
- Currently, there are no additional steps to perform after installing the update.
To keep your Surface Headphones (First version) performing their best, make sure that you have the latest firmware updates.
How to get updates
Use the Surface Audio app (on Android and iOS devices) or Surface app (on Windows 10/11 PCs) to install the latest firmware for your Surface Headphones. To learn how, see Update Surface Headphones.
Note
- Firmware updates can’t be uninstalled or reverted to an earlier version.
- When you install the latest update, you'll also get all the previous updates if your Surface Headphones don't have them already.
Improvements and fixes in the updates
August 2019 Updates
August 13 release
The following update is available for all Surface Headphones.
| Firmware version |
Update info |
| 1.0.4.44 |
- To help improve battery life, you can now turn off “Hey Cortana” if you’re not using this feature. We also added new personalization settings to turn touch controls and voice prompts on or off. For more info, see Manage Surface Headphone settings.
Note: Cortana isn't available on Surface Headphones in all countries and regions, and the experience may vary by country/region.
|
March 2019 Updates
March 20 release
The following update is available for all Surface Headphones:
| Firmware version |
Update info |
| 1.0.4.31 |
- Audio quality and stability improvements.
- Ability to manage connectivity to 8 paired devices in both the Cortana app (United States only) and the Surface Headphones app on Windows 10 (outside of the United States).
- Ability to use the Volume and Noise Cancellation dials when both the 3.5mm audio and USB cable are plugged in.
- Music from Spotify resumes playing on your headphones after you hang up from a call from another device.
- Improves the use of “Hey Cortana” with multiple devices where Cortana may have indicated that it could not connect.
|
Additional steps for Surface Headphones (First version)
We are listening, and quality is a top priority. We want to let you know about additional information and steps that may be required after installing the latest update.
| Symptom |
Work around |
For Surface Headphones connected to iOS devices only
When applying this firmware update using the Cortana App (United States only) while connected to your iOS device, the update may appear to stop responding.
When you apply this update on your iOS device using the Cortana App, it is normal that it may take up to 45 minutes or more to complete the install. If the update is taking longer than that, use the workaround to try and resolve this issue. |
Close the Cortana App and restart the update.
Alternatively, to reduce the update and install time to a few minutes, use the USB cable with a Windows 10 device when you apply this firmware update |
For Surface Headphones connected to iOS, Android, or Windows 10 devices
If you receive a phone call while the headphones aren't on your head, the headphones are muted when you place them on your head. |
Press the mute button on the right earcup to turn off mute. |
