This device is currently within its servicing period, as defined by the Surface devices driver and firmware lifecycle for Windows-based devices. It remains eligible to receive new driver and firmware updates until the end-of-servicing date.
To keep your Surface Pro 12-inch 2nd Edition with Snapdragon performing at its best, make sure that you have the latest Surface updates.
- How to get updates
- Improvements and fixes in the updates
- Additional steps for Surface Pro 12-inch 2nd Edition with Snapdragon
How to get updates
Surface updates are released in stages—not every Surface will receive updates at the same time, but they'll be delivered to all devices. If you haven’t previously received updates, you can manually update by following the steps at Download drivers and firmware for Surface.
You can quickly check the health of your Surface drivers and firmware using the Surface app.
- In the Surface app, expand Help & support to check the update status.
- If there are updates available, select the Check for updates button to open Windows Update and install the available updates.
If you don't have the Surface app installed, you can download the Surface app from the Microsoft Store. After the download is complete, select Start and enter Surface in Search. Then, select the app from the list of results
Note
- Firmware updates can’t be uninstalled or reverted to an earlier version.
- When you install the latest update, you'll also get all the previous updates if your Surface doesn't have them already. Only updates that apply to Surface will be downloaded and installed.
- After the updates are installed, restart your device to complete the installation process. To restart your device, select Start
, and then select Power > Restart.
Improvements and fixes in the updates
October 2026 updates
October 13 release
The following update is available for Surface Pro 12-inch 2nd Edition with Snapdragon devices running Windows 11, Version 26H1.
Improvements and fixes:
Reliability:
- Sign in to your device successfully. We’ve improved Windows Hello facial recognition and fingerprint sign-in reliability. For additional help, go to Troubleshoot problems with Windows Hello on Surface.
- Get an efficient startup experience. We’ve resolved issues where the device restarts, the Microsoft logo flashes repeatedly, the startup process stops at a dark Windows logo, or the keyboard and touchpad may not respond.
- Resume your tasks without delays. We’ve addressed issues where the device loses audio, displays a black screen, or gets stuck on the Windows logo after resuming from hibernation.
- Enjoy seamless touchscreen functionality. We’ve fixed issues with pen and touch accuracy and with unintended touches waking the device.
- Stay productive with flexible keyboard options. We’ve addressed an issue where the on-screen touch keyboard doesn’t appear automatically in tablet mode.
- Enjoy your music and other audio without interruptions. We’ve resolved issues with audio update installation.
- Get consistent display quality. We’ve fixed issues with the display flickering after shutdown, inconsistent white colors showing across devices, or a horizontal line appearing briefly.
- Collaborate smoothly in video calls. We’ve resolved an issue where Microsoft Teams doesn’t open or unexpectedly closes.
- Enhance audio during calls and meetings. We’ve fixed an issue where Voice Clarity may be turned off by default in Sound settings.
- Capture clear photos and videos. We’ve addressed camera errors, dark photos, blurry videos, distorted previews, and QR code scanning issues.
- Play games and videos with high dynamic range (HDR). We’ve resolved an issue where the HDR option may be missing from Windows display settings.
- Understand your device’s battery charging. We’ve fixed issues where the battery charging icon incorrectly shows that the device is charging and where duplicate battery information may appear in “Power & battery” settings.
- Manage your device efficiently. We’ve addressed issues where the device may not open Surface Unified Extensible Firmware Interface (UEFI) settings using the expected keyboard shortcut and where the keyboard and touchpad may stop responding in UEFI. For further help, go to How to use Surface UEFI.
- Recover your device quickly. We’ve fixed issues with reliability during the recovery process.
Performance and usability:
- Work smoothly with touch and pen. We’ve improved responsiveness when using a pen while multiple fingers are touching the screen.
- Maximize your efficiency. We’ve improved file-transfer speeds between the device and external storage.
- Increase your productivity. We’ve enhanced Microsoft 365 app performance and AI acceleration with Cocreator in Microsoft Paint.
- Enjoy a consistent Wi-Fi connection. We’ve resolved an issue where wireless performance may slow down when the device is lying stationary.
- Save power with content backlight controls. We’ve resolved an issue where automatic screen brightness and contrast adjustments don’t work as expected.
- Optimize your battery. We’ve reduced battery drain while using Microsoft Teams and Microsoft Edge, and we’ve improved dynamic charging controls.
- Get more consistent device cooling. We’ve fixed an issue where the cooling fans fluctuate unexpectedly.
- Maintain dependable power management. We’ve resolved issues with power state transitions and power consumption.
Additional steps for Surface Pro 12-inch 2nd Edition with Snapdragon
We are listening, and quality is a top priority. We want to let you know about additional information and steps that may be required after installing the latest update.
- We recommend that you restart your Surface to complete any remaining part of the installation. To restart your device, select Start, and then select Power > Restart. If you still feel that your Surface device is not working correctly, visit our help page for Surface devices, choose how you would like to get support, enter what you need assistance with, and then follow the recommended help or articles.