How to reset your Microsoft account password

Applies to: Microsoft Account

Online

If you forgot the password you use to sign in to services like Outlook.com, Skype, OneDrive, and Xbox Live, you might need to reset it.

  • Here's how to do it:
    • Go to Recover your account and type the email address, phone number, or Skype name that needs a password reset. Then select Next.

    • We'll ask where you'd like to get your  security code. Choose one of the alternate contact email addresses or phone numbers on this account. Then select Next.

    • Type the missing info to verify that it's really your email address or phone number. Next, select Send code. 

    • We'll send the security code to the alternate contact you chose. If you don't see it, check your junk folder. If it's not there, you can select Use a different verification option

    • Type the security code into Verify your identity, then select Next.
    • Reset the password for your Microsoft account by typing it into New password. Then confirm it by typing it again into Reenter password
  • For info on signing in to Xbox Live using your Microsoft account, see Password and security: Password and sign-in.
  • To manage your security info, see Microsoft account security info & security codes
  • Note: If you don't use a Microsoft account to sign into Windows and you need to change your Windows sign-in password, see Reset your Windows 10 local account password.

Windows 10

  • You can reset the password you use to sign in to your computer. On the sign-in screen, type your Microsoft account name if it's not already displayed. If there are multiple accounts on the computer, choose the one you want to reset. Select I forgot my password below the password text box. Follow the steps to reset your password.
  • To get more info, see Microsoft account help.