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Work or school accounts

If you're experiencing issues with signing in to or using the My Apps portal, try these troubleshooting tips before you contact helpdesk or your administrator for help.

I'm having trouble installing the My Apps Secure Sign-in Extension

If you're having problems installing the My Apps Secure Sign-in Extension:

  • Make sure you're using a supported browser, including:

    • Microsoft Edge. Running on Windows 10 Anniversary Edition or later.

    • Google Chrome. Running on Windows 7 or later, and on macOS X or later.

    • Mozilla Firefox 26.0 or later. Running on Windows XP SP2 or later, and on macOS X 10.6 or later.

    • Internet Explorer 11. Running on Windows 7 or later (limited support).

  • Make sure your browser extension settings are turned on.

  • Try restarting your browser and signing in to the My Apps portal again.

  • Try clearing your browser's cookies, and then restart and sign in to the My Apps portal again.

I can't sign in to the My Apps portal

If you're having trouble signing into the My Apps portal, you can try the following:

  • If you see an error signing in with a personal Microsoft account, you can still sign in by using the domain name for your organization (such as contoso.com) or the Tenant ID of your organization from your administrator in one of the following URLs:

    • https://myapplications.microsoft.com?tenantId=your_domain_name

    • https://myapplications.microsoft.com?tenant=your_tenant_ID

  • Make sure you're using the correct site address. It should be https://myapps.microsoft.com or a customized page set up by your organization such as https://myapps.microsoft.com/contoso.com.

  • Make sure your password is correct and hasn't expired. For more info, see Reset your work or school password.

  • Make sure your verification info is current and accurate. For more information, see What does two-step verification mean for me? or Changing your security info methods and information.

  • Add the My App portal site address to the Internet Properties > Security > Trusted sites setting.

  • Clear your browser's cache and try to sign in again.

My password isn't working

If you forgot your password, never received one from your organization, are locked out of your account, or want to change your password, see Help, I forgot my Azure AD password.

I want to be able to reset my own password

To be able to reset your own password, your administrator must first turn on the feature for your organization, and then you must update and verify your required verification methods. For more information about how to update your verification methods, see Register for self-service password reset.

I'm getting an Access Denied message when I start an app

If you're getting an Access Denied message after you start an app from the My App portal, you can try the following:

  • Make sure you've installed the My Apps Secure Sign-in Extension and that you're using a supported browser.

  • Make sure you're using the right URL for the app, and that the site address is on your Internet Properties > Security > Trusted sites list.

  • Make sure your password is correct and hasn't expired. For more info, see Reset your work or school password.

  • Make sure your verification info is current and accurate. For more information, see What does two-step verification mean for me? or Changing your security info methods and information.

  • Clear your browser's cache and try to sign in again.

If after trying these things you still can't access your app, you must contact your organization's Help desk for assistance.

Next steps

After you sign in to the My Apps portal, you can also update your profile and account information, your group information, and access review information (if you have permission).

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