Subscriptions purchased directly from Microsoft may be eligible for a refund, depending on the timing of cancellation, the subscription type, and the country of purchase.
Note
- If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund. For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support.
- If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account. You'll need a few pieces of information to do so. Cancel a Microsoft subscription acquired in Germany.
Eligibility and timing
To be considered for a refund, a Microsoft subscription must first be cancelled through the Microsoft account that was used to make the purchase.
Important
Refunds are most commonly available when a subscription is cancelled shortly after purchase or renewal, but not all cancellations result in a refund. Eligibility is determined automatically during the cancellation process.
In some countries, Microsoft may offer a prorated refund when an eligible subscription is cancelled after billing, in line with local consumer protection rules. Availability varies by region and subscription terms - see below for details:
Microsoft 365 Basic, Microsoft 365 Personal, Microsoft 365 Family, OneDrive, ClipChamp and Xbox subscriptions
| Country/region | Refund window | |
|---|---|---|
| Canada Denmark Faroe Islands France French Guiana French Polynesia Greenland Guadeloupe Israel Korea |
Martinique Mayotte New Caledonia Réunion St. Barthélemy St. Martin St. Pierre & Miquelon Türkiye Wallis & Futuna |
To receive a prorated refund, cancel at any time. |
| All other countries | Prorated refunds are not available. |
Microsoft Copilot Pro and Microsoft 365 Premium subscriptions
| Country/region | Refund window | |
|---|---|---|
| Canada Denmark Faroe Islands France French Guiana French Polynesia Greenland Guadeloupe Israel Korea |
Martinique Mayotte New Caledonia Réunion St. Barthélemy St. Martin St. Pierre & Miquelon Türkiye Wallis & Futuna |
To receive a prorated refund, cancel at any time. |
| All other countries | To receive a prorated refund, cancel within 14 days of initial purchase. |
Where the subscription was purchased
Refunds are handled by Microsoft only for subscriptions bought directly from Microsoft. If your subscription was purchased through a third party—such as the Apple App Store, Google Play, or a retail partner—cancellation and refund requests must be made through that seller’s own refund process.
How to request a refund
Important
- Refund eligibility is assessed case by case.
- Cancelling recurring billing does not automatically mean a refund.
- Access to Microsoft 365 typically continues until the end of the current billing period if no refund is issued.
Sign in to your Microsoft account, navigate to Services & subscriptions, select the subscription, and choose Manage followed by Cancel.
During cancellation, we will indicate whether the subscription qualifies for a refund and guide the user through the next steps.
Need more help?
Microsoft 365 Basic, Personal and Family users can also use our self-help tool below to guide you through the right steps.
Contact Support
For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option.