You may have a problem with your battery or with Windows recognizing your battery if you experience the following issues:
- Surface and Windows start but you’re having trouble charging your Surface.
- You receive a low-battery error.
- Surface turns off when you unplug it.
Surface Studio models don't have a battery. For more info, see Troubleshoot power problems with Surface Studio.
Use the following steps to help you identify the problem. If you've gone through the troubleshooting steps and your Surface still won't charge, contact us.
Check the connections
First, check for things that might prevent your Surface or Windows from starting or the battery from charging. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Here're some tips:
- If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Instead, use the power supply that shipped with the device. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging.
- If you see any damage to the charging port, power connector, or power cord, contact us.
We strongly recommend that you use only the genuine Microsoft or Microsoft-licensed power supply that came with your Surface or was purchased separately to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.
NOTICE: Third-party compatibility
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty.
Check the power connector light
The LED light should be on when your power connector is plugged into your Surface.
|When the light is||It means|
|Off||Make sure that the connector is fully clicked into the device, and then try moving the power supply to another wall outlet. If the LED light remains off, you may need to replace your power supply. For more info, see What to do if your Surface power supply or charger doesn’t work.|
|Blinking or flashing white||Remove the power connector from your Surface and check for damage or debris that could cause a bad connection. If the light continues to flash, you may need to replace the power supply. For more info, see What to do if your Surface power supply or charger doesn’t work.|
|Solid white||If the power connector light is on but you still have the problem, go to the Check battery and icon status on your Surface section.|
For Surface Book devices
If you’re having problems charging your Surface Book, make sure the screen is fully attached to the keyboard. The Detach key has a flashing green light if the screen and keyboard are not connected properly. If it still won’t charge, remove the screen and clean the connectors.
- Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
- Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the screen to the keyboard.
Shut down and charge your Surface
Turn off your Surface and charge it for awhile. Here's how:
- Make sure the power supply is connected and the power connector light is on.
- Select the Start > Power > Shut down.
- Let your Surface charge for at least 30 minutes.
- Press and release the power button to turn your Surface on.
Make sure that you have the latest updates installed on your Surface. For more info on installing Windows updates, see Update Surface firmware and Windows 10. Your Surface may restart automatically to install certain updates. If you need to restart your Surface, select Start > Power > Restart.
After your Surface restarts, keep checking for updates until you see Your device is up to date. If the update failed, see Trouble installing Surface updates?
Force a shut down and restart
Try forcing a shut down and restart. To find out how, see Force a shut down and restart your Surface.
For devices with USB-C
If you're having trouble using the USB-C port to charge your Surface, there are some things to keep in mind. For more info about charging using USB-C, see How to charge Surface.
Check the battery icon status on your Surface
For info about charging and battery status, view the battery icon at the right side of the taskbar. Look at or select the battery icon to view your battery status in the desktop notification area, and then select the section below that matches what you see on your screen.
Optimize your Surface for battery life
For info about how you can extend the life of your battery, view the following video:
This video is available in English only.