Note Some products might not be available in your country or region.
Some products might not be available in your country or region.
This content does not apply to Surface Studio models. For more info about the power for Surface Studio, see Troubleshoot power problems with Surface Studio.
If you're experiencing any of the following scenarios, the issue might be with the battery or because Windows isn't recognizing the battery:
- Surface and Windows start but you’re having trouble charging your Surface.
- You receive a low-battery error.
- Surface turns off when you unplug it.
The steps below can help you pinpoint the problem. However, if you've checked your connections and your Surface still won't charge, contact us.
Check the connections
First, check for things that might prevent your Surface or Windows from starting or the battery from charging.
Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.
- If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Instead, use the power supply that shipped with the device. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging.
- If you see any damage to the charging port, power connector, or power cord, contact us.
We strongly recommend that you use only the genuine Microsoft or Microsoft-licensed power supply that came with your Surface or was purchased separately to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.
NOTICE: Third-party compatibility
Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty.
Check the power connector light
Is the LED light on the power connector turned on?
- If the light is off: Make sure that the connector is fully clicked into the device, and then try moving the PSU to another wall outlet. If the LED light remains off, you may need to replace your power supply. For more info, contact us.
- If the light is flashing: Remove the power connector from your Surface and check again for damage or debris that could cause a bad connection. If the light continues to flash, you may need to replace the power supply. For more info, contact us.
- If the light is on: If the power connector light is on but you still have the problem, follow the troubleshooting steps below.
For Surface Book devices
If you’re having problems charging your Surface Book, make sure the Clipboard is fully attached to the keyboard. The Detach key has a flashing green light if the Clipboard and keyboard are not connected properly. If it still won’t charge, remove the Clipboard and clean the connectors.
- Clean the pins on the connector with a pencil eraser. Rub the eraser back and forth across the pins.
- Wet a cotton swab in rubbing alcohol. Clean the pins on the long, narrow part of the charger that you plug into your Surface. Rub the cotton swap back and forth across the pins. After you are done cleaning the connector pins, make sure that the pins are dry, and then reattach the Clipboard to the keyboard.
Shut down and charge your Surface
Try shutting down (not restarting) your Surface and charge it for a while. Here’s how:
- Make sure the power supply is connected and the power connector light is on.
- Select the Start button, and then select Power > Shut down.
- Let your Surface charge for at least 30 minutes.
- Press and release the power button to turn your Surface on.
Make sure that you have the latest updates installed on your Surface. For more info on installing Windows updates, see Install Surface and Windows updates. If your Surface does not restart automatically after you install updates, restart it manually. To restart your Surface, select the Start button, and then select Power > Restart.
After your Surface restarts, keep checking for updates until you see Your device is up to date.
If the update failed, see Trouble installing Surface or Windows updates?
Force a shut down and restart
Try forcing a shut down and restart. To find out how, see Force a shut down and restart your Surface.
For devices with USB-C
Surface Studio 2 has a USB-C port, but it doesn't have a battery and doesn't receive inbound power through USB-C. You should use the power cord that came with your Surface Studio 2 for power.
We always recommend that you use the Surface Connect charger that came with your Surface for faster charging. If you use the USB-C port to charge your Surface, keep these things in mind:
- Surface devices will only charge with USB 2.0 or 3.0 compliant chargers. Chargers that provide 5 volts, 1.5 amps, or 7.5 watts can charge, but they’ll be so slow that they should be used only if there’s no other option. Low voltage USB A chargers with a USB A to USB-C cable won’t work at all.
- If the battery is drained, and the charger you’re using uses 60 watts or more, your Surface will instantly turn on when you plug it in. If you’re using a charger that uses less than 60 watts, your Surface must charge to 10% before it will turn on.
- For Surface Book without the NVIDIA GPU with the regular base, we recommend a charging power of 33 watts. For Surface Book with the NVIDIA GPU, we recommend 93 watts.
- For Surface Go, we recommend using a charger that provides 15 watts or more. If you use a charger that provides less than 12 watts, your battery might not charge if you’re doing things on your Surface that use more power (for example, watching videos or something similar). In this case, your battery level would go down.
- If you experience charging issues when using a USC-C port, see Fix USB-C problems.
Check the battery icon status on your Surface
For info about charging and battery status, view the battery icon at the right side of the taskbar. Look at or select the battery icon to view your battery status in the desktop notification area, and then select the section below that matches what you see on your screen.
Optimize your Surface for battery life
For info about how you can extend the life of your batter, view the following video:
This video is available in English only.