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Use questions and answers in a Yammer group

Note: This topic describes features in classic Yammer. For information on this feature in new Yammer, see Use questions and answers in a Yammer community.

You can post questions in a Yammer group, and the question poster or any group admin can mark the best answer to a question. The best answer shows up right under the question, making it easy to get right to the information they need.

Post a question

All group members can post a question.

On the desktop app or web:

  1. Select the Question post type.

  2. Type your question, and then click Post.

On a mobile device:

  • At the bottom of the screen, click the question icon.



    Select a post type on Android devices

    Select a post type on iOS devices

Answer a question

All group members can answer a question.

  • To answer a question, just reply to it.

Mark a response as Best Answer

The person who posted the question and all group admins can mark a response as best answer. For questions in the All Company group, network and verified admins can mark a response as best answer.

  • In the message options below the answer, select Mark Best Answer. If you don't see Mark Best Answer, it means you don't have permission to mark the message as the best answer.

    Options displayed for questions showing Mark Best Answer

    The message will be marked as Best Answer, and will be pinned right under the question. If there are other answers, you'll see a link to click to read them.

    Tip: If a better answer is posted, in the new best answer, select Best Answer. Or, if you don't think the current Best Answer is best and the question is still unanswered, on the incorrect or wrong answer, select Unmark Best Answer.
    Answer showing Best Answer label

See who marked an answer as the best answer

Hover over the best answer.

Hovering over the best answer shows the name of the person who provided it


Q: Can I mark more than one answer as a Best Answer?

A: No, only one message can be selected. If a better answer is posted, the question poster or a group admin can change which message is marked as the best answer. Consider posting a new answer that includes all the content of the proposed multiple best answers, and marking that one as Best Answer.

Q: Can I change a regular message to a question?

A: No, you can't change a message to a question, or a question to a message.

Q: Can I create a group that just has questions, and no regular messages or announcements?

A: No. As a group admin, use the About section and announcements to educate group users. If needed, you can also remove posts that aren't questions and replace them with questions.

Q: Can I use questions and answers in my live events?

A: Yes. For more information, see Drive engagement in a Yammer live event.

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