The account recovery form is meant to be the last option to get you back into your account. If you haven’t tried resetting your password yet, first go to Forgotten password and other sign-in problems for troubleshooting suggestions. If, however, you can’t reset your password or an attacker changed your account settings, the recovery form gives you a chance to prove that you own your account.
This article walks you through the account recovery process, and offers tips and tricks to help get you into your account as quickly as possible.
The account recovery form works by asking questions about your account that only you could answer. Then, we review your answers and respond within 24 hours with either instructions to get back in to your account or a denial. Keep these tips in mind to help you succeed:
Follow these steps to get to the recovery form:
Now you should be at the page that says Recover your Microsoft account. Follow these steps to fill out the form and send your recovery request.
We'll send the results of your recovery request to the email address you gave us in the form. This can take up to 24 hours because our support team reviews the forms that have guesses or almost-right answers.
If your recovery request is accepted, we'll send you instructions to recover your account. After you get back in to your account, make sure you set up security info to help prevent this from happening again.
If your request was denied, you can keep trying up to two times per day. If you don't remember enough information to successfully recover your account, you'll have to create a new one. To protect everyone's privacy, our support agents can't see your account details or unlock accounts.
Article ID: 17875 - Last Review: Jun 22, 2016 - Revision: 19
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