Harness the collective knowledge of Firstline Workers
Applies To
Firstline Workers have their finger on the pulse of your business. Closeness to customers gives them a valuable perspective, but there’s often a gap in communication between them and the people who make business decisions. Managers need an easy way to collect the thoughts and views of Firstline Workers, allow them to ask questions, get input from experts, and act on them.
Details
Viva Engage enables Firstline Workers to give their perspectives to the entire organization. Their insights often come from direct experience, like how to streamline a checkout process or spotlight a product for a target demographic. This input can be shared across the entire company.
Firstline Workers can also use Viva Engage to research and answer customer questions from various experts throughout the company.
Viva Engage not only helps Firstline Workers improve customer service; it also gives them a voice in the future of the company and provides decision-makers with the insights they need to drive innovation. Leadership can share directions and company shifts in Viva Engage to ensure the feedback loop is complete.
Highlights
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Spark conversations among employees at all levels.
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Drive innovation by sourcing ideas from across the company.
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Help Firstline Workers find answers to customer questions.
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