If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.
How to sign in to your Hotmail or Outlook.com account
To sign in to Outlook.com or Hotmail, you'll need your Microsoft Account username and password.
Troubleshooting: Unable to sign in to Hotmail or Outlook.com
Microsoft always keeps an eye out for unusual sign-in activity, just in case someone else is trying to get into your account. If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you.
Read How to access Outlook.com when traveling for more information.
If you're unable to sign in, try the account troubleshooter below.
See also
How to access and manage my Outlook.com account
Which browsers work with Office for the web and Office Add-ins
How to sign in to Outlook on the web
Fix account settings being out-of-date in Mail or Calendar
Still need help?
If you're still having problems with signing in, read When you can't sign in to your Microsoft account.
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To get support in Outlook.com, tap or click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help? and select Yes. If the above steps don't work or if you can't sign in, tap or click here. |
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For other help with your Microsoft account and subscriptions, visit Account & Billing Help. |
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To get help and troubleshoot other Microsoft products and services, enter your problem here. |
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Post questions, follow discussions and share your knowledge in the Outlook.com Community. |