How to close your Microsoft account

Applies to: Microsoft account

When you close a Microsoft account, whether because you no longer need it or because it's a duplicate account, Microsoft wants to make sure of two things.

  • First, that it's really you, not someone else trying to close your account.
  • Second, that you're not leaving anything important behind that you're going to need later. 

To protect your account from accidentally being closed, we may ask you to prove your identity and intent. For example, if you forgot your account information and had to reset your security info, we make you wait 60 days before closing your account. 

If you're sure you want to close your Microsoft account, click the items below for things to check first, how to close it, and what to do afterward

Before you close your account


Closing a Microsoft account means you won’t be able to use it to sign in to the Microsoft products and services you’ve been using. It also deletes all the services associated with it, including your files saved in OneDrive, your Xbox Live data and GamerTag, your Skype ID and contacts, and your Outlook.com, Hotmail, Live, or MSN email accounts. So before you close your account, take the time to tie up loose ends, cancel subscriptions, and make sure you don’t leave anything important behind—like files in your OneDrive, money from gift cards, emails in Outlook.com, and more

You can’t delete just one of these services and keep the others. For more info, see Close your Outlook.com account and Can I use Skype without my Microsoft account?"

To close your account


When you're sure you're ready:

  1. Go to Close your account.
  2. When you're prompted to sign in to your account, double-check that it's the account you want to delete. If not, select Sign in with a different Microsoft account. If you're having trouble signing in to the account you want to close, see When you can't sign in to your Microsoft account for help fixing the problem.
  3. Check that the page shows the correct Microsoft account, and then click Next.
  4. Read the list, and select the checkboxes to acknowledge you’ve read each item.
  5. In the Select a reason drop-down list, choose the reason you're closing the account.
  6. Select Mark account for closure.

You can also remove an account from your device. This doesn't delete the account, but it does remove email and other content associated with the account from your device. 

To remove an email account:

  1. Select the Start  button, and then select Settings  > Accounts  > Email & accounts 
  2. Under Accounts used by email, calendar, and contacts, select the account you want to remove, and then select Manage.
  3. Select Delete account from this device
  4. Select Delete to confirm. 

To remove an account used by apps: 

  1. Select the Start  button, and then select Settings  > Accounts  > Email & accounts 
  2. Under Accounts used by other apps, select the account you want to remove, and then select Remove.
  3. Select Yes to confirm.

After you close your account


When you tap or click the Mark account for closure button, we wait 60 days before permanently deleting your Microsoft account in case you change your mind or need to access something on the account before it’s gone forever.

During the waiting period, your account is marked for closure but it still exists. If you want to reopen your Microsoft account, just sign in again within that 60 days. We’ll cancel the account closure, and everything will be just as you left it.