Closing your account means you won’t be able to use it to sign in to the Microsoft products and services you’ve been using. So before you close your account, take the time to tie up loose ends, cancel subscriptions, and make sure you don’t leave anything important behind—like files in your OneDrive, money from gift cards, emails in Outlook.com, and more. You might also want to let people know how to contact you after your Microsoft account email address is gone.
Spend any remaining money in your Microsoft account by buying digital content from Xbox, the Windows Store, or the Windows Phone store.
To see how much money is in your Microsoft account, sign in to the Microsoft account website.
For more info, read about the Limits on the money in your Microsoft account.
If you have subscriptions to services like Office 365, OneDrive, Xbox Live Gold, or an Ad-free Outlook.com account, you won’t be able to access them anymore.
To cancel most Microsoft subscriptions:
For any subscription not listed there, go to the service itself (or to the retailer, if you bought the subscription from a retailer) to cancel. For example, if you have a Skype subscription, go to the Skype support page and search for cancellation info.
If the email address associated with your Microsoft account doesn't end in @outlook.com, @hotmail.com, @live.com, or @msn.com, you can skip this procedure. Closing your Microsoft account won't affect your email address.
If the email address associated with your Microsoft account ends in @outlook.com, @hotmail.com, @live.com, or @msn.com, closing the Microsoft account deletes any email stored with it after the 60-day waiting period. During the waiting period, however, your inbox will continue to receive email messages. You can set up an automatic reply to let everyone know that the account is going to be closed, and tell them where to send email to you in the future.
You can also choose Email forwarding under Managing your account to have email you receive sent to a different email address. But remember, both automatic replies and email forwarding will stop working when your Microsoft account is closed after the 60-day waiting period.
When you close a Microsoft account with an Outlook.com email address, that email address might be recycled and assigned to another user after the 60-day waiting period.
Once your Microsoft account is closed, you won’t be able to access any files or info associated with that account if you’ve stored them via a Microsoft service. If there’s anything you still want to keep, you should save a copy. For example:
There is some data you can't save when you close your Microsoft account. You'll no longer be able to access music you've downloaded using an Xbox Music Pass. (Music and videos you've purchased outright will still be playable, but can't be transferred to another device.) Your game progress, Gamerscore, and Gamertag on Xbox Live will be lost.
Devices like Windows Phones, computers running Windows 8.1 or later, Surface tablets, and Xbox consoles all work best with a Microsoft account. Some of these devices will still work, to a degree—but you won’t be able to use all their apps and features. Before you close your account, consider setting these devices up with a different Microsoft account so that you can still sign in.
If you manage a child's Microsoft account, their account stays open when yours is closed. However, after your Microsoft account is closed, your child will be stopped when they try to sign in to Xbox, computers running Windows 8 or later, or Windows Phones, until they get consent from another parent account.
When you're sure you're ready:
When you tap or click the Mark account for closure button, we wait 60 days before permanently deleting your Microsoft account, in case you change your mind or need to access something on the account before it’s gone forever.
During the waiting period, your account is marked for closure but it still exists. If you want to reopen your Microsoft account, just sign in again within that 60 days. We’ll cancel the account closure, and everything will be just as you left it.
Article ID: 12412 - Last Review: Jun 9, 2016 - Revision: 22