How to close your Microsoft account

Applies to: Microsoft account

When you close a Microsoft account, whether because you no longer need it or because it's a duplicate account, Microsoft wants to make sure of two things:

  • First, that it's really you, not someone else trying to close your account.
  • Second, that you're not leaving anything important behind that you're going to need later. 

To protect your account from accidentally being closed, we may ask you to prove your identity and intent. For example, if you forgot your account info and had to reset your security info, you must wait 60 days before closing your account. 

If you're sure you want to close your Microsoft account:

  1. Expand the text headings below to learn more about the things you should check first.
  2. Go through the process for how to close your account.
  3. Find out what happens after you close your account. 

Before you close your account

Closing a Microsoft account means you won’t be able to use it to sign in to the Microsoft products and services you’ve been using. It also deletes all the services associated with it, including your:

  • saved OneDrive files
  • Xbox Live data and GamerTag
  • Skype ID and contacts
  • account
  •, Hotmail, Live, and MSN email accounts
  • Account balance, unused Reward points and Microsoft Certification, including passed exams and associated transcripts.

You can't delete just one of these services and keep the others.

So, before you close your account, take some time to tie up loose ends, cancel subscriptions, and make sure you don’t leave anything important behind—like files, money from gift cards, or emails. And don't forget to consider less common services where you use your account. For example, use your remaining Online Commercial Support benefit and for developers, transfer any packages you saved on 

Before deleting your account, you may also want to review these articles: Close your account and Can I use Skype without my Microsoft account?

Select any heading below to learn more about what to do before closing your account:

To close your account

When you're sure you're ready:

  1. Go to Close your account.
  2. When you're prompted to sign in to your account, double-check that it's the account you want to delete. If not, select Sign in with a different Microsoft account. If you're having trouble signing in to the account you want to close, see When you can't sign in to your Microsoft account for help fixing the problem.
  3. Check that the page shows the correct Microsoft account, and then select Next.
  4. Read the list, and select the checkboxes to acknowledge you’ve read each item.
  5. In the Select a reason drop-down list, choose the reason you're closing the account.
  6. Select Mark account for closure.

You can also remove an account from your device. This doesn't delete the account, but it does remove email and other content associated with the account from your device. 

To remove an email account:

  1. Select the Start  button, and then select Settings  > Accounts  > Email & accounts 

    Open Email & accounts settings
  2. Under Accounts used by email, calendar, and contacts, select the account you want to remove, and then select Manage.
  3. Select Delete account from this device
  4. Select Delete to confirm. 

To remove an account used by apps: 

  1. Select the Start  button, and then select Settings  > Accounts  > Email & accounts 
  2. Under Accounts used by other apps, select the account you want to remove, and then select Remove.
  3. Select Yes to confirm.

After you close your account

When you select the Mark account for closure button, we wait 60 days before permanently deleting your Microsoft account in case you change your mind or need to access something on the account before it’s gone forever.

During the waiting period, your account is marked for closure but it still exists. If you want to reopen your Microsoft account, just sign in again within that 60 days. We’ll cancel the account closure, and everything will be just as you left it.