Security info & security codes

Security info is an alternate email address or phone number that you add to your account. If you forget your password, or if someone else is trying to take over your account, we send a security code to that alternate email or phone number. When you give the code back to us, then we know that you’re really you, and we can get you back in to your Microsoft account. 

Add security info

  1. Go to the Security settings page, and sign in with your Microsoft account.
  2. Under Security info helps keep your account secure, choose Add security info.
  3. Follow the instructions to enter your email or phone number, then press Next.
  4. We’ll send a security code to that new email or phone number. Enter that security code, and press Next again. Your new security info will appear in your list.

Remove security info

  • Go to the Security settings page, and sign in with your Microsoft account.
  • You may be asked to enter a security code to continue. If you can't use your security info, choose I don't have any of these or I can't verify my account from the drop-down list. Then, follow the instructions to reset your security info.
  • In the Security settings page you’ll see your security info under Security info helps keep your account secure. Choose Remove for any you want to remove. You may be asked to add new security info before you can remove the old info.

If you remove all of your security info, there’s a 30-day wait during which we help protect sensitive parts of your account so nobody can change your security settings or use your payment options. During this period you can still use your email, Skype, OneDrive, and devices as usual. After the 30 days, you’ll be notified that the wait is over and it’s time to enter new security info.

I'm not getting my security code. What do I do?
I can't get text messages. Can I still get codes with my phone?
A message told me to "make sure you can receive a security code"
How does Microsoft use my security info?
Is a security code the same thing as a password?

 

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Article ID: 12428 - Last Review: Jun 9, 2016 - Revision: 21

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