Getting Started
How do I add an account for O365, Outlook.com, or Exchange?
How do I add an account for Yahoo, Gmail, or iCloud?
How do I add a Google Apps account?
How do I set up an IMAP account?
Do you support Hotmail, MSN, and Live?
Can I add an Outlook.com child account to the app?
Does your app support 2-step authentication?
Which Exchange mail settings do I use on Android?
How do I write/create/compose a new email message?
How do I remove recipients that I’ve added when composing a mail?
How do I select multiple emails?
What’s the difference between delete and archive?
How do I permanently delete an email?
How do I view my sent, trash, archive and other folders?
How do I disable Focused Inbox?
How do I toggle between Focused and Other?
How do I sort my inbox by unread, flagged/starred, or attachments?
How far back can I search my inbox?
Why can’t I see any results when I type in a query?
Why can’t I see all of the historic suggestions when I type in a search query?
How do I search based on a keyword?
How do I delete the history suggestions?
Is there a limit for results when searching my archive online?
Settings
Where can I find the app settings?
Can I change the font when composing an email or reply?
How do I enable out of the office messages for each of my accounts?
How do I enable thread-less mode / disable conversation mode?
How do I enable the All Mail, Drafts, Sent Mail, Spam and Trash folders in Gmail or G Suite IMAP?
How do I change the IMAP folder limit for Google Apps and Gmail?
Can I setup the app to fetch email only when the app is open?
General Questions
What version of Android does your app support?
What versions of exchange do you support?
Can I connect with an MDM profile?
Can I connect to the app using a VPN?
How much of my email does your app sync?
Does your app support draft syncing?
How do I act on individual messages within a thread/conversation?
Can I undo/recall a sent email?
Does your app encourage me to reach Inbox Zero?
How much space should I have free in my device for optimal usage?
Where can I find rich formatting options?
What formatting is available in Outlook for iOS and Android?
How do I attach a photo or file to an email?
How do I connect a Dropbox or Box account?
How do I add my OneDrive for Business account?
What is the largest file that can be previewed or downloaded in Outlook for iOS?
How do I attach a file from my iCloud drive?
How do I save my contacts to my device?
Is there a limit on the number of contacts that can be sync’d in the app?
How can I export Outlook contacts from my Exchange account?
Can the People list be edited?
Can I save Outlook contacts to my address book if my app is managed with Intune?
What can others see on my contact card?
I can’t find organizational or reporting details for my company contacts in Outlook, why not?
How do I save my Outlook contacts to my iOS contacts app?
If I add or edit a new contact to Outlook, will it sync with my Contacts app on my device?
I use my Gmail account with Outlook for iOS, can I still export my contacts?
Who do I see in the Works With section on the profile card?
Why am I seeing some of my contacts hidden under ‘Show More Contacts’?
Why am I not seeing the option to Search Directory when writing from my personal email account?
Why am I seeing a work contact show up as a suggestion when writing from my personal email address?
Calendar Management
How do I turn on weather on calendar on Outlook mobile?
How do I collapse or expand the mini-calendar in the RSVP overlay?
How do I add a location to an event?
Why can't I see any conference rooms in Room Finder?
How do I use the Scheduling Assistant to find meeting times?
How do I enable Calendar Category Colors on Outlook for Android?
Android Devices
How do I add the Outlook for Android Email widget to my home screen?
How do I resize the Outlook for Android Email widget on my home screen?
I’m not seeing emails on my email widget, how do I fix this?
How do I add the Outlook for Android Calendar widget to my home screen?
How do I resize the Outlook for Android Calendar widget on my home screen?
How do I change dates for Calendar views on the Android Tablet version of Outlook?
What is the two pane layout on my Android tablet/foldable device?
Can I adjust the width of the list and detail panes while in two pane viewing mode?
Can I read emails in full screen view?
If I use Android Work Profiles, will my work contacts appear in my personal apps?
What Outlook content do I have access to from my Watch?
How do I read the full mail from the notification on Watch?
How do I access mail actions from the notification on Watch?
How do I change which mail notification actions appear on Watch?
How do I get interactive Outlook notifications on my Watch (I have it paired to Android phone)?
Troubleshooting
Updating your email account password.
Why is my Microsoft Exchange account disabled?
Where can I get a new license for my Outlook account?
How do I clear the cache or locally reset/refresh the client/app?
How do I manually enter my Exchange account information?
What is the phone partnerships limit?
Error: IMAP Autodiscover Failed
Error: Invalid IMAP Server Info
Error: New Contact Security Notice
Error: SMTP Invalid Server Info
Error: SMTP Autodiscover Failed
Error: SMTP Secure Connection Not Available
How do I enter IMAP port numbers?
I can't add a second Microsoft 365 account to my Outlook app. What's going on?
After I changed my primary alias on my outlook.com account, I can’t log back in.
Is there a limit to how many accounts I can add to my Outlook app?
I see Error403, or disallowed_useragent and a Google error. What's up?
Where are my starred and important folders in my Gmail account?
2 factor authentication with AOL accounts
NoSuchAccountException: Login Error
Why can’t I see my calendar or contacts from my Yahoo account?
Data Privacy and Security
Why is conversation view turned off when I turn on S/MIME?
How are certificates going to be moved to the device?
When a certificate is installed as a duplicate, is it overwritten or just detected that it exists?
How do I configure my Exchange server to remove blocking .pfx files?
Where are the certificates stored on the device?
Does Outlook mobile store the email unencrypted?
What are the requirements for running S/MIME?
