Surface shows a black screen and Windows doesn't start

What you see

  • A blank, black, blue, or other dark-colored screen, with no Surface logo.

  • The screen may appear to be backlit, or it might be backlit just around the edges.

  • The screen may be blank or may show Getting devices ready or a spinning circle.

  • Your Surface is turned on, but it’s not responding.

Note: If your Surface won’t turn on at all when you press the power button, go to Surface won’t turn on or wake from sleep.

If your Surface is turned on and you see this screen, try the solutions below, in order.

Solution 1: Wait while updates are installing

Sometimes the Surface screen remains dark while Surface updates are installing.
Large updates may take up to 20 minutes, so you may need to wait while they install.

For info on troubleshooting installing updates, see Trouble installing Surface and Windows updates?

If the Surface screen remains dark, try Solution 2.

Solution 2: Force a shut down and restart

To find out how to force your Surface to shut down and restart, see Force a shut down and restart your Surface.

Solution 3: Reset your Surface using a USB recovery drive

Start your Surface by using a USB recovery drive. Insert the USB recovery drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button.

When the Surface logo appears, release the volume-down button. For more info, see Creating and using a USB recovery drive.

Still having issues?

If these steps don't resolve the problem, you can submit a service order to Microsoft. Go to Device Service and Repair, register, and then select your Surface to start a service order.

Device Service & Repair button


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