Redeem your gift card or code
The easiest way to redeem a gift card or code is by visiting microsoft.com/redeem. If you or your family have multiple Microsoft accounts, make sure you're signed in to the one to which you want to apply the gift card or code. Then enter the 25-character code, select Next, and follow the instructions on the screen.
See Find your downloads and product keys for more info about downloading and installing apps and games.
If you're just trying to sign up for Xbox Live, check out Xbox Live.
Redeem a gift card or code on Windows 10 or Xbox devices
Many problems can be solved by checking out your order history to see if your code was redeemed correctly.
If you're still not seeing your content or other purchase, the following are common reasons you might be unable to redeem a card or code.
Visit the Error & Status Code Search page to learn more about errors when you're redeeming an Xbox code.
See Microsoft gift card terms and conditions for more info about gift card refunds.