Fix problems with apps from Microsoft Store

Applies to: Microsoft StoreWindows 10

If you're having problems with an app you got from Microsoft Store in Windows 10, here are some things you can try:

  • If you're having problems with the app downloading, installing, or working, try one of the following:
    • Make sure Windows has the latest update:  Select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for Updates. If there is an available update, select Install now.
    • Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10.
    • If you're having issues downloading or installing an app, try updating Microsoft Store: On the taskbar, select the Microsoft Store  icon. In Microsoft Store, select See more  > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically. 
    • If you're having issues installing a game, see Troubleshoot game installations on Windows 10.
    • If the app isn't working, try repairing and resetting the app: Select the Start  button > Settings  > Apps > Apps & features. Select the app that's not working, and then select Advanced options under the name of the app. On the page that opens with information about the app, select Repair. (Note: Some apps don't have this option.) If repairing the app doesn't fix the problem, select Reset.  If the app still isn't working, try uninstalling and reinstalling the app to see if that fixes it.
    • Uninstall and reinstall the app: Select the Start  button. In the list of apps, right-click the one that's not working, select Uninstall, and select Uninstall again to confirm. To reinstall the app, select the Microsoft Store  icon on the taskbar. In Microsoft Store, select See more  > My Library > Apps. Select the app you want to reinstall, and then select Install. If the app still isn't working, try running the troubleshooter for Microsoft Store apps.
    • Run troubleshooter for Microsoft Store apps: Select the Start  button > Settings  > Update & Security  > Troubleshoot > Windows Store Apps
  • If you can't find Microsoft Store, see Trouble finding Microsoft Store in Windows 10
  • If you're having trouble launching Microsoft Store, see Microsoft Store doesn't launch.
  • If you can launch the Microsoft Store but you are just having trouble finding or installing an app, see I can't find or install an app from Microsoft Store.