Change how you pay for a Microsoft subscription
Before you get started, note that beginning on September 14, 2019, banks in the 31 countries of the European Economic Area are required to verify the identity of the person making an online purchase before the payment can be processed. This verification requires multi-factor authentication to help ensure your online purchases are secure and protected.
Note: The date for this verification requirement may be delayed for some countries.
What does this guided walk-through do?
This guided walk-through provides steps for how to change the way you pay for your Microsoft subscription such as free trials, Xbox Live and Microsoft 365.
How does it work?
We'll begin by asking you questions about the issue you're experiencing. Next, we’ll take you through a series of troubleshooting steps that are specific to your situation.