Refunds for Microsoft purchases and subscriptions

Microsoft Store purchases: Many products and services purchased from Microsoft Store can be returned for a full refund. Get more info.

Learn how to Get the status of your return and refund from Microsoft Store.

Windows Store purchases: Digital goods are non-refundable unless your service offer or applicable law says you’re eligible for a refund.

Gift cards: Get more info about returning gift cards at Microsoft gift card terms and conditions.

Subscriptions: If you cancel a subscription bought from Microsoft, you might be eligible for a refund. If you bought it from another retailer, contact them.

If you bought it from us, go to Services & subscriptions. If you're eligible, you'll have an option to cancel the subscription immediately and get a refund. We'll issue the refund immediately, but it can take a few days for your payment provider to process it. If it's taking too long, contact your provider first. Then, if you're still having trouble, contact Support.

If you're not eligible, you can still remove automatic billing and keep using the subscription until the expiration date.

Read the Microsoft Services Agreement.


Article ID: 10558 - Last Review: 11 Oct 2016 - Revision: 40