If you are having problems with a product, consider other options before you return it.
If you bought a Microsoft product from a source other than Microsoft, you must contact that source to return the item.
Windows Store and Xbox Store
Digital goods, like apps and games, purchased in the Windows Store or Xbox Store are non-refundable unless the offer or applicable law states that you’re eligible for a refund.
Microsoft Store online
- If you’ve installed the software, uninstall it from each device.
- Select the Start button, then select Settings > System > Apps & features .
- Choose the app, then select Uninstall.
- To arrange a return, please contact support.
- When your return is accepted, we’ll issue your refund.
Return a physical or non-downloadable product
- Go to Order history, select Request a refund.
- If you don’t see Request a refund, your item may not be eligible for a refund. Get more info.
- Follow the instructions on the screen to get a prepaid shipping label for the return.
- When we receive your item(s) and determine they are eligible for a return, we’ll either ship your replacement or issue your refund.
If you can't get a prepaid shipping label for the return, have questions or problems, please contact support.
Once we’ve approved your return, we'll issue the refund immediately. Refunds are applied to the original payment option.
It can take several days for your payment provider to process a refund. If it's taking longer than expected, contact your provider first. If you're still having trouble, contact support.
Find more info about returns and exchanges in our Terms of Sale.
Article ID: 10558 - Last Review: 31 May 2017 - Revision: 74