You can pre-order some items that aren’t yet available, if you have a payment option like a credit card on file in your Microsoft account, or enough money in the account to cover the purchase.
If your card expires before the item becomes available, we’ll send you an email that asks you to update the info or add money.
For digital downloads
If you use money in your Microsoft account, we'll charge you immediately. If you use any other payment option, we may charge you up to ten days before the release day.
You can change how to pay or update your payment info.
- Go to Order history, look for the pre-order.
- Select Change payment method.
To cancel a pre-order, contact Microsoft Store support.
For items we ship to you
If you use money in your Microsoft account, we'll charge you immediately. If you use any other payment option, we'll charge you when it ships.
To manage your pre-order, go to Order history and look for the pre-order.
- To change how to pay or update your payment info, select Change payment method.
- Cancel your pre-order if you want to.
- Check the release date & status under Details.
Pre-order price guarantee
The advertised price for pre-order items may increase or decrease before the date the product is released to the public. However, you’ll only be charged the lowest price offered between the time you place your pre-order and the date the product is released to the public.
The pre-order price guarantee only applies to pre-order items and prices offered on the Microsoft Store. It does not apply to items and prices advertised by other sellers, prices inclusive of taxes or shipping charges, or typographical errors.
For pre-order offers based on an estimated price instead of the official price, the pre-order price guarantee only applies to and will be based on the official price for the item when announced.
If you have any questions or problems, contact Microsoft Store support.