Unknown charges from Microsoft

 
If you see unexpected charges from MSbill.info or bill.ms.net in the monthly statement from your payment provider, here are some possible causes and what you can do. 

 
A subscription like Xbox Live, Office 365, OneDrive, Groove, or Skype was automatically renewed
Someone you know made a purchase with your card
Multiple purchases were grouped into a single charge 
Your order was split into multiple shipments and billings 
There’s a delay between the purchase date and the date on your statement 
You have a pre-order
You used a credit card for the first time with us 
A previously-declined charge was charged again 
Someone made an in-app purchase from an app, game, or Office
Get more help 
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Article ID: 10623 - Last Review: 22/12/2016 - Revision: 36

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