What to do about unexpected charges from Microsoft

Applies to: Microsoft accountMicrosoft Store

When you see unexpected charges from MSbill.info or bill.ms.net in a monthly statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. Before seeking further info or help, take these steps to compare the unexpected charges to your Microsoft order history.

  1. Sign in to your Microsoft account order history. If you have more than one Microsoft account, sign in to each one to check your order history.
  2. Compare your account with the charge in question. It’s possible the unexpected charge was for a subscription or a mistaken purchase by someone in your family.

Check your Order history in your Microsoft account

If you believe someone has acquired your payment info, contact your payment provider to prevent more charges, then change your payment option info in your Microsoft account. Under Payment options, you can also choose to add or remove debit or credit cards, a bank account, or PayPal. You can also redeem Bitcoin and gift codes or cards. 

Change payment options in Msft account

Common causes for unexpected charges and what you can do


Choose from the following to narrow down the source of your unexpected charges.

Refunds and cancellations

If you are seeking a refund for a Microsoft product, please see Returning items you bought from Microsoft for exchange or refund.

If you would like to cancel an order from Microsoft Store, see Cancel an order or pre-order from Microsoft Store.

Get more help

For other billing questions or issues, visit the Microsoft Store help page.