Fix problems with apps from Microsoft Store

Si applica a: Microsoft StoreWindows 10

If you're in Windows 10 and you're having problems with an app from Microsoft Store, consider these updates and fixes.

  • First, sign in to your Microsoft account. Next, work through these possible solutions in the order presented. 
    • Make sure Windows has the latest update: Select check for updates now, and then select Check for updates.  Or, select the Start  button, then select Settings  > Update & Security  > Windows Update  > Check for Updates. If there is an available update, select Install now.
    • Make sure that your app works with Windows 10. For more info, see Your app doesn't work with Windows 10.
    • Update Microsoft Store: Select the Start  button, and then from the apps list, select Microsoft Store. In Microsoft Store, select See more  > Downloads and updates > Get updates. If an update for Microsoft Store is available, it will start installing automatically. 
    • Troubleshoot games: If you're having issues installing a game, see Troubleshoot game installations on Windows 10.
    • Repair or reset your apps:  See Repair or Remove programs in Windows 10.
    • Reinstall your apps:  In Microsoft Store, select See more   > My Library. Select the app you want to reinstall, and then select Install
    • Run the troubleshooter: Select the Start  button, and then select Settings  > Update & Security   > Troubleshoot, and then from the list select Windows Store apps  > Run the troubleshooter.  
  • Here's more help