Delivery options, costs, and times

Applies to: Microsoft Store

All Microsoft Store New Zealand orders deliver via our preferred carrier and are subject to their terms and conditions. Delivery is FREE with an estimated delivery within 7 business days. The delivery time may differ depending on the delivery address and availability of delivery resources*.

Where we deliver

  • Microsoft Store New Zealand only deliver to addresses in New Zealand. For purchases in other countries, please visit the appropriate International Microsoft Store.
  • Our preferred carrier requires a full street address for delivery purposes. Please make sure the correct delivery address is entered as this cannot be changed once orders are placed.
  • We do not deliver to addresses marked PO / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).
  • Other delivery conditions may apply for certain products depending on your location.
  • To fight fraud, Microsoft Store does not permit a carrier to redirect a package to a new address after it has been shipped.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Region Estimated delivery time (standard delivery) - Business Days
Auckland Metro 3 - 5 days
Auckland Regional, Wellington - Metro, Christchurch - Metro, Hamilton - Metro, Tauranga - Metro, Rotorua - Metro 4 - 6 days
Wellington - Regional, Christchurch - Regional, Hamilton - Regional, Tauranga - Regional, Rotorua - Regional, Nelson, Queenstown, Dunedin, Invercargill 5 - 7 days
All other areas 6 - 8 days

*Estimated delivery timeframe is based on orders placed by 10:00 AM local time. After 10:00 AM, please add one business day.

Business days are Monday through Friday, excluding holidays. Orders placed before 10AM local time from Monday to Friday are usually shipped the same day. Orders placed after 10AM local time will typically ship the following business day. Orders placed on the weekend or public holiday, or after 10:00 AM local time on Friday, will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control. Our carriers don’t deliver on the weekend or holidays.