Shipping options, costs, and delivery times

The United States Microsoft Store only ships to the U.S. and Puerto Rico. For sales in other countries or regions, visit one of the international Microsoft Stores.

We need a full street address for delivery purposes. Rural route numbers are OK, but may result in longer delivery times. We don't ship to personal mailboxes, APO addresses, or U.S. territories other than Puerto Rico.

We don't recommend shipping to a P.O. box; however, if your only option is a P.O. box, we deliver to P.O. boxes under the following conditions: 

• The Address 1 or Address 2 lines must contain one of the following variations: POBOX  #, POSTALBOX  #, POSTBOX  #, POSTOFFICEBOX  #, or BOX  #, where # is a P.O. box number.

• Letters in the address can be uppercase or lowercase.

• Any of the following separator characters between letters: . , ; : # < > or a space.

We don't deliver to these P.O. boxes:

• In Puerto Rico.

• Xbox Design Lab ships FedEx only, and therefore can't be routed to deliver to a P.O. box.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Available on eligible products. Not available with Xbox Design Lab products or any customizable products. Not available for some AK zip codes.

Our business days are Monday through Friday 8:00 AM to 5:00 PM, excluding holidays. If you place an order on a weekend or holiday, or after 12pm PST, the order will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control.

UPS My Choice, FedEx Delivery Manager, and Informed Delivery by USPS membership services

In addition to Microsoft Store's free standard shipping and select, expedited, and express shipping options, you can customize and change your shipping options directly with UPS, FedEx, or USPS through their membership services.

Where we deliver

Microsoft Store Australia only ships to addresses in Australia. For purchases in other countries, please visit the appropriate international Microsoft Store.

We currently do not ship to Norfolk Island, Christmas Island or the Cocos (Keeling) Islands. For software sales in these territories, please visit the appropriate Microsoft Store site.

Our preferred carrier requires a full street address for delivery purposes. Please make sure the correct delivery address is entered as this cannot be changed once orders are placed.

We do not ship to Parcel Lockers or addresses marked PO / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).

Delivery tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the delivery address.

*Estimated delivery timeframe is based on orders placed by 10:00 AM Sydney time. After 10:00 AM Sydney time, please add one business day.

Our business days are Monday through Friday, excluding holidays. Orders placed before 10AM AEDT Monday-Friday are usually shipped the same day. Orders placed after 10AM AEDT will typically ship the following business day. Orders placed on the weekend or public holiday, or after 10 AM AEDT on Friday, will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control.

DHL Express On Demand Delivery service

In addition to Microsoft Store's free express delivery, you can also customize your delivery options directly with DHL through their DHL On Demand Delivery service. Some of these services may include a fee. Please visit DHL.com for more information.

The service includes these options:

• Pick up your package at a DHL Express pick up partner location.

• Schedule a delivery date and time that better suits your circumstance.

• Receive delivery alerts and a view of upcoming deliveries.

Where we deliver

• Microsoft Store can currently only deliver to certain European destinations. Please visit one of our international Microsoft Stores if you want to be delivered to another country or region.

• We do not deliver to mailboxes and we do not deliver to certain European areas.

• Shipping companies require a physical address for delivery.

Tracking, times and costs

If you want to track your order, see Track an order in the Microsoft Store. You can also change the name and address associated with your Microsoft account. This data is also the delivery address.

Delivery times may vary for custom-made products. Certain products may be subject to different shipping conditions depending on your location. All shipments from the Microsoft Store in the United States are subject to the terms and conditions of our carriers.

Deliveries from the Microsoft Store may take longer during holidays or due to force majeure.

Service für Mitglieder von UPS My Choice

In addition to the free standard and express shipping options in the Microsoft Store, you can choose special shipping options as part of a UPS My Choice membership.

Membership offers benefits:

• Pick up your package at a UPS location or change the shipping address.

• Schedule a delivery date and get an estimated delivery window.

• Receive delivery notifications and an overview of upcoming shipments.

Shipping destinations

• Currently, the Microsoft Store can only ship orders to certain areas of Europe. To make a purchase from another area, please visit one of the international Microsoft Stores.

• We cannot ship orders to post boxes or to certain European territories.

• Carriers require a physical address for delivery.

Delivery tracking, schedules and costs

If you want to follow your order, check Follow your order from Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

Business days are Monday to Friday, with the exception of public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local time are processed the next business day.

Microsoft Store delivery times may be extended due to public holidays or circumstances beyond our control.

UPS My Choice membership service

In addition to the Microsoft Store's free standard shipping and express shipping options, you can customize and modify shipping options directly from UPS through their UPS My Choice membership service.

Membership includes:

• Get your package back on a UPS site or change the delivery address.

• Planning a delivery date and obtaining an approximate delivery time slot.

• Receiving delivery alerts and an overview of upcoming deliveries.

• Microsoft Store Canada only ships to addresses in Canada. For sales in other countries, visit one of our international Microsoft Stores.

• A full street address is required. Rural route numbers are okay, but it may take longer to receive your package.

• We don’t ship to P.O. Boxes or military addresses.

Shipment tracking, times, and cost

Microsoft Store will charge your selected method of payment when your item ships. If you order more than one item, we will issue an authorization to your payment method for the full amount at the time of your order or soon after, then charge you for each item when it ships. This may result in more than one charge for items in one order. The total charges will add up to the final amount for the overall order.

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

You can review and change your shipping before you complete your order.

Business days are Monday through Friday, excluding holidays. Orders made after 11:00 AM Eastern Time will be processed on the next business day. Delivery times may vary for custom products. For release-day delivery of pre-orders, actual delivery times may vary in select Canadian postal codes.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control.

UPS My Choice or FedEx Delivery Manager membership services

In addition to Microsoft Store's free ground shipping and expedited shipping options, you can customize and change your shipping options directly with UPS or FedEx through their membership services.

Where we ship:

• Microsoft Store currently only delivers in some parts of Europe. For information about sales in other countries or regions, visit one of our international Microsoft Stores.

• We do not delivery to mailboxes and to certain European territories.

• Carriers require a physical address for delivery.

• The Microsoft Store does not allow the carrier to redirect the package to a new address as soon as it is shipped. This contributes to the fight against online fraud.

Tracking, times and prices of shipments

To track your shipment, see Track your order from the Microsoft Store. You can also change the name and address associated with your Microsoft account, which is also a delivery address.

Working days are Monday to Friday, except for holidays. Orders placed on weekends, holidays or after 9:30 p.m. (local time) will be processed the next business day.

Delivery through the Microsoft Store may take longer around the holidays or due to circumstances beyond our control.

• The Microsoft Store only currently delivers in certain parts of Europe. For sales in other countries or regions, visit one of our international Microsoft Stores.

• We do not send to PO Boxes and to certain European areas.

• The carrier needs a physical address to deliver the goods.

• The Microsoft Store does not allow the carrier to send the package to another address once the package has been shipped. This helps prevent fraud.

Tracking times, and costs of shipping

To follow your order, see Track your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also a shipping address.

Working days are Monday to Friday with the exception of public holidays. Orders placed on weekends, public holidays or after 9:30 am (local time) are processed the following day.

Delivery times through the Microsoft Store may take longer around holidays or due to circumstances beyond our control.

Delivery locations

• Microsoft Store delivers only a few places in Europe at the moment. For information about selling to other countries or regions, visit one of our international Microsoft Stores.

• We do not supply PO Boxes or any European country.

• Operators need a physical delivery address.

• Microsoft Store does not allow operators to redirect the package to a new address when the package has already been shipped. This will help to combat online fraud.

Shipment tracking, times and cost

If you want to track your subscription, see Microsoft Store Subscription Tracking. You can also change the name and address associated with your Microsoft account, which is your delivery address alone.

Working days are Monday to Friday, except public holidays. Orders placed over the weekend or after 9:30 p.m. (local time) are processed on the next business day.

Delivery through the Microsoft Store may take longer during the holidays or due to circumstances that are not available to us.

Delivery destinations:

• The Microsoft Store only supplies certain parts of Europe at this time. For more information about sales in other countries and regions, visit one of the international Microsoft Stores.

• We do not deliver to PO Boxes or to certain regions of Europe.

• Transport services require a physical address for delivery.

• The Microsoft Store does not allow the transport service to route the package to a new address after the package has been sent. This helps prevent Internet fraud.

Shipment tracking, times, and costs

You can Track your subscription in the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

Working days are Monday to Friday, except for public holidays. Weekends, public holidays or after 9:30 a.m. (local time) will be processed on the next working day.

Delivery times through the Microsoft Store can be longer during public holidays or because of other circumstances beyond our control.

Shipping destinations

• Currently, the Microsoft Store can only ship orders to certain areas of Europe. To make a purchase from another area, please visit one of the international Microsoft Stores.

• We cannot ship orders to post boxes or to certain European territories.

• Carriers require a physical address for delivery.

Delivery tracking, schedules and costs

If you want to follow your order, check Follow your order from Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

2-3 day free shipping: Available on eligible products. Not available with Xbox Design Lab products or customizable products.

Business days are Monday to Friday, with the exception of public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local time are processed the next business day.

Microsoft Store delivery times may be extended due to public holidays or circumstances beyond our control.

UPS My Choice membership service

In addition to the Microsoft Store's free standard shipping and express shipping options, you can customize and modify shipping options directly from UPS through their UPS My Choice membership service.

Membership includes:

• Get your package back on a UPS site or change the delivery address.

• Planning a delivery date and obtaining an approximate delivery time slot.

• Receiving delivery alerts and an overview of upcoming deliveries.

Where we deliver

• Microsoft Store can currently only deliver to certain European destinations. Please visit one of our international Microsoft Stores if you want to be delivered to another country or region.

• We do not deliver to mailboxes and we do not deliver to certain European areas.

• Shipping companies require a physical address for delivery.

Tracking, times and costs

If you want to track your order, see Track an order in the Microsoft Store. You can also change the name and address associated with your Microsoft account. This data is also the delivery address.

Free standard shipping (2 to 3 days): Available for eligible products. Not available for Xbox Design Lab products or customizable products.

Weekdays are Monday to Friday, excluding public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. will not be processed until the next business day.

Deliveries from the Microsoft Store may take longer during holidays or due to force majeure.

Note

• Delivery times may vary for custom-made products.

• If you have ordered multiple products, shipping, delivery and invoice dates may vary. Use the Track option to monitor your orders.

• Certain products may be subject to different shipping conditions depending on your location.

• All shipments from the Microsoft Store in Germany are subject to the general terms and conditions of our carriers.

Service für Mitglieder von UPS My Choice

In addition to the free standard and express shipping options in the Microsoft Store, you can choose special shipping options as part of a UPS My Choice membership.

Membership offers benefits:

• Pick up your package at a UPS location or change the shipping address.

• Schedule a delivery date and get an estimated delivery window.

• Receive delivery notifications and an overview of upcoming shipments.

• Microsoft Store currently only sends products to certain parts of Europe.

• We do not carry out shipments to PO Boxes and certain European territories.

• Transport companies require a physical delivery address.

• The Microsoft Store does not allow the shipping company to modify the route of a package for delivery to a new address after it is sent. This prevents cases of fraud on the Internet.

Tracking, shipping time and cost

If you want to track your order, see Track an order from the Microsoft Store. You can also change the name and address associated with your Microsoft account, which is also the shipping address.

Working days are Monday to Friday and public holidays are excluded. Orders placed on weekends, holidays or after 9:30 (local time) will be processed on the next business day.

Delivery times through the Microsoft Store may be longer during the holiday season or due to conditions we cannot control.

Where we ship:

• Microsoft Store ships only in some parts of Europe at the moment. For sales in other countries or regions, please visit one of our international Microsoft Stores.

• We don't ship to PO boxes or to some European territories.

• Carriers require a physical address for delivery.

• Microsoft Store does not allow the carrier to reroute a package to a new address once the package has been shipped. This helps to combat Internet fraud.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Business days are Monday to Friday, except public holidays. Orders placed on weekends, holidays or after 9:30 (local time) will be processed the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control.

• Microsoft Store can currently only ship to certain European locations. For sales in other countries or regions, visit one of our international Microsoft Stores.

• We do not ship to mailboxes or to certain European territories.

• Carriers require a physical address for delivery.

Tracking, shipping time and cost

If you want to follow your order, see Check the status of your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

Workdays are Monday to Friday, except holidays. Orders placed on weekends, holidays, or after 9:30 a.m. local time will be processed on the next business day.

Delivery times through the Microsoft Store may be longer during holiday periods or due to circumstances outside our control.

UPS My Choice Subscription Service

In addition to standard Microsoft Store shipping and express shipping options, you can customize and modify shipping options directly with UPS through the UPS My Choice Subscription Service.

Your subscription includes these benefits:

• Ability to pick up the package at a UPS location or change the delivery address.

• Ability to schedule a delivery date and get an expected delivery time interval.

• Ability to receive delivery alerts and view upcoming deliveries.

About the delivery destination

Microsoft Store Japan will only deliver within Japan. We cannot deliver to post boxes or restricted delivery areas. You can check the Microsoft Store in other countries from this page.

Change delivery tracking and registered names and addresses

In Microsoft Store Japan, domestic delivery is free of charge. To check the delivery status of a product you've ordered, see Track orders from the Microsoft Store page. For information on how to change your name and address for your Microsoft account, please refer to How to change your name and address. (You cannot change the delivery address after the order has been placed.)

Date of delivery

The timing of your order and the number of delivery days required by region are as follows:

We send to the following regions:

• Microsoft Store currently only sends in some regions of Europe. For information about sales in other countries or regions, please visit one of our international stores in the Microsoft Store.

• We do not send to mailboxes or to individual European regions.

• Carriers need a physical address to deliver.

• Microsoft Store does not allow the carrier to reroute the shipment to a new address when the shipment is shipped. This helps to combat Internet fraud.

Shipment tracking, time, and costs

If you want to track your order, see Track a Microsoft Store order. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

During working days From Monday to Friday, except public holidays. Orders placed on weekends or after 21:30 (local time) will be processed on the next business day.

Shipping to Microsoft Store may take longer during the holidays or because of circumstances beyond our control.

Where we present:

• Microsoft Store currently only delivers to some parts of Europe. For information about selling in other countries or regions, see one of our international Microsoft Store stores.

• We do not deliver to account accounts or to some areas of Europe.

• In order to be able to deliver, carriers need a physical address.

• When a package is shipped, Microsoft Store does not allow the carrier to redirect to its new address. This helps to combat online fraud.

Shipping tracking, time and cost

To track your order, see . Track orders from the Microsoft Store. You can also change the name and address associated with your Microsoft account, which is also a shipping address.

Business days are Monday to Friday, except for public holidays. Orders placed on weekends, holidays or after 9:30 am (local time) will be processed on the next business day.

During holidays or unforeseen circumstances, delivery times may be longer through the Microsoft Store.

• Microsoft Store currently only delivers to some parts of Europe. Please visit one of our international Microsoft Stores if you want to be delivered to another country or region.

• We do not deliver to mailboxes and we do not deliver to some European areas.

• Shipping companies require a physical address for delivery.

• Microsoft Store does not allow the shipping company to forward a package to a new address if the package has already been shipped. This contributes to the fight against Internet fraud.

Tracking, times and costs

If you want to track your order, see Track an order in the Microsoft Store. You can also change the name and address associated with your Microsoft account. This data is also the delivery address.

Weekdays are Monday to Friday, excluding public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. (local time) will be processed on the next business day.

Deliveries from the Microsoft Store may take longer during holidays or due to force majeure.

• Microsoft Store can only ship to selected European locations at this time. For sale in other countries or regions, visit one of the international Microsoft Stores.

• We do not ship to post boxes or to certain European areas.

• Carriers require a physical address for delivery.

Tracking shipment, delivery times and costs

To track your order, see Follow your order at Microsoft Store. You can also change the name and address associated with your Microsoft account. This is also your delivery address.

Free standard shipping 2-3 days: Available for eligible products. Not available for Xbox Design Lab products or customizable products.

Working days are Monday to Friday, excluding public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local time will be processed the next business day.

Delivery times through Microsoft Store may be longer around vacations or due to circumstances beyond our control.

UPS My Choice Membership Service

In addition to the free standard shipping and Microsoft Store express shipping option, you can directly customize and change your shipping options with UPS with the UPS My Choice membership service.

Membership offers these advantages:

• Choose your package at a UPS location UPS or change the address for delivery.

• Schedule a delivery date and download an estimated delivery window.

• Download delivery alerts and a view of upcoming deliveries.

Where we deliver

• Microsoft Store New Zealand only deliver to addresses in New Zealand. For purchases in other countries, please visit the appropriate International Microsoft Store.

• Our preferred carrier requires a full street address for delivery purposes. Please make sure the correct delivery address is entered as this cannot be changed once orders are placed.

• We do not ship to Parcel Lockers or addresses marked PO / PO Box / GPO Box / RMD (Roadside Mail Delivery) / RSD (Roadside Delivery).

• Other delivery conditions may apply for certain products depending on your location.

• To fight fraud, Microsoft Store does not permit a carrier to redirect a package to a new address after it has been shipped.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

*Estimated delivery timeframe is based on orders placed by 10:00 AM local time. After 10:00 AM, please add one business day.

Business days are Monday through Friday, excluding holidays. Orders placed before 10AM local time from Monday to Friday are usually shipped the same day. Orders placed after 10AM local time will typically ship the following business day. Orders placed on the weekend or public holiday, or after 10:00 AM local time on Friday, will be processed on the next business day.

Delivery times through Microsoft Store may take longer around holidays or due to circumstances out of our control.

• Microsoft Store is currently available in some parts of Europe. For sale in other countries or regions, please visit one of our international Microsoft Stores.

• We do not send to mailboxes or certain European territories.

• Operators require a physical address for delivery.

• Microsoft Store does not allow the operator to redirect a package to a new address after the package is shipped. This helps fight online fraud.

Package tracking, times and costs

To follow the order, see Track the order from the Microsoft Store. You can also end the name and address associated with the Microsoft account yours, which is also the delivery address.

Business days are Monday to Friday, excluding public holidays. Bookings placed on weekends, on public holidays or after 9:30 p.m. (local time) will be processed the next business day.

Deliveries from the Microsoft Store may take longer around holidays or because of situations that are beyond our control.

Where we deliver

• Currently, Microsoft Store orders can only be shipped to selected locations in Europe. For information about sales in other countries or regions, visit one of the international Microsoft Stores.

• We do not ship to postage lockers or certain European territories.

• Carriers require a physical address to complete the delivery.

Tracking, shipping times and costs

If you want to track your order, see Order tracking in the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also a delivery address.

Working days are the period from Monday to Friday (except holidays). Orders placed during the weekend, holiday or after 9:30 am (local time) will be processed on the next business day.

Microsoft Store delivery times may be longer during the holidays or as a result of circumstances beyond our control.

UPS My Choice Membership Service

In addition to the free standard shipping and express shipping options available in the Microsoft Store, you can customize and change your shipping options directly in consultation with UPS using UPS My Choice available to registered users.

Membership offers the following benefits:

• Pick up your shipment at a UPS point or change your delivery address.

• Schedule a delivery date and get information about the expected delivery time.

• Delivery alerts and the ability to view upcoming deliveries.

Where we ship:

• The Microsoft Store currently only ship to some parts of Europe. For sales made in other countries or regions, visit one of our international Microsoft Stores.

• We do not ship to PO boxes and some European territories.

• Carriers need a physical address to deliver.

• The Microsoft Store does not allow the carrier to redirect a package to a new address after it is sent. This helps to combat internet fraud.

Tracking, shipping times and costs

If you want to track your order, see Follow your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

Weekdays are Monday to Friday, except public holidays. Orders placed on weekends, on holidays or after 9:30 (local time) will be processed the following business day.

Microsoft Store delivery times may be delayed near the holidays or due to circumstances we cannot control.

• Microsoft Store currently only delivers to parts of Europe. For sales in other countries or regions, visit one of the international Microsoft Store stores.

• We do not deliver to mailboxes or some European territories.

• Operators require a physical address for delivery.

• The Microsoft Store does not allow the operator to redistribute a package to a new address after the package has been shipped. This helps to combat internet fraud.

Tracking, Times, and Shipping Costs

If you want to track your order, see Follow your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

Working days are Monday to Friday, except public holidays. Orders placed on weekends, holidays or after 9:30 (local time) will be processed the next business day.

The delivery time through the Microsoft Store may be longer around the holidays or if circumstances arise that we do not have control over.

Shipping addresses

• Microsoft Store can only ship to Singapore locations. For sales in other regions, please visit one of the international Microsoft Stores.

• To help fight online fraud, we don’t permit the carrier to redirect a package to a new address after it has been shipped.

• Shipping carriers require a full street address for delivery purposes.

• We can’t ship to P.O. Boxes.

Shipment tracking, times, and cost

If you'd like to follow your order, see Track your order from Microsoft Store. You can also make changes in the name and address associated with your Microsoft account, which is also the shipping address.

Method: Standard

Cost: Free

Delivery time: Order before 9:00 AM to get your order delivered for the next business day.

Our business days are Monday to Friday, excluding holidays. Orders placed during the weekend, on a holiday, or after 9:00 AM local time on Friday will be processed on the next business day.

Where do we deliver?

• Microsoft Store currently delivers only to certain parts of Europe. For sales in other countries or regions, visit one of our international Microsoft Stores.

• We do not deliver to PO boxes or some European territories.

• The courier needs a physical address for delivery.

• Microsoft Store doesn't allow couriers to change their delivery location after you send a package. This helps in the fight against online fraud.

Tracking shipments, delivery times, and related costs

To track your order, see Track your order from the Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

Weekdays are Monday to Friday, excluding public holidays. Orders made on a weekend, public holiday or after 9:30 a.m. (local time) will be processed on the next business day.

Microsoft Store delivery times may be longer during holidays or because of conditions we can't control.

Where do we deliver:

• Microsoft Store currently delivers only in some parts of Europe. For sale in other countries or regions, visit one of our International Microsoft Store.

• We do not deliver to PO boxes or to some European territories.

• Couriers request a physical address for delivery.

• Microsoft Store does not allow the courier to redirect the package to a new address after the package has been dispatched. This helps to combat internet scams.

Monitoring, time and delivery costs

To track your order, see Track an order in Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

Working days are Monday to Friday, except for the holidays. Orders awarded on weekends for the holidays or after 9:30 am (local time) will be processed on the following business day.

Delivery times through Microsoft Store may be longer on holidays or due to circumstances beyond our control.

Shipping destinations

• Microsoft Store can only ship to certain European cities at this time. For sales in other countries or regions, visit one of the international Microsoft Stores.

• We do not ship to PO Boxes or certain European territories.

• Carriers require a physical address for delivery.

Tracking, hours and cost of shipments

If you want to track your order, see Track your Microsoft Store order. You can also make changes to the name and address associated with your Microsoft account, which is also the shipping address.

Weekdays are Monday to Friday, except on public holidays. Orders placed during weekends, holidays or after 9:30 a.m. local time will be processed the next business day.

Delivery times through the Microsoft Store may take longer on dates near holidays or due to circumstances beyond our control.

UPS My Choice Subscription Service

In addition to Microsoft Store's free standard and express shipping options, you can customize and change your shipping options directly with UPS with its UPS My Choice subscription service.

The subscription includes these benefits:

• Pick up packages at a UPS location or change the delivery address.

• Schedule a delivery date and an estimated delivery time window.

• Receive delivery alerts and a view of upcoming deliveries.

Where we deliver

• The Microsoft Store only delivers to certain locations in Europe at this time. For sales in other countries or regions, visit one of our international Microsoft stores.

• We do not ship to PO box addresses or to certain areas of Europe.

• The freight forwarder requires a physical address for delivery.

Delivery tracking, times and costs

To follow your order, see Track your order from the Microsoft Store. You can also change the name and address of your Microsoft account, which is also your shipping address.

Working days are Monday to Friday, except public holidays. Orders placed on weekends, public holidays or after 9:30 am (local time) will be processed the next business day.

Deliveries through the Microsoft Store may take longer around holidays or due to circumstances beyond our control.

UPS My Choice Member Service

In addition to Microsoft Store's free standard and express delivery, you can customize and change your delivery options directly with UPS and the UPS My Choice member service.

Membership offers the following benefits:

• Pick up your package at a UPS delivery location or change the delivery address.

• Schedule a delivery date and get an estimated delivery time.

• Get delivery notifications and a view of upcoming deliveries.

Shipping destinations

• Currently, the Microsoft Store can only ship orders to certain areas of Europe. To make a purchase from another area, please visit one of the international Microsoft Stores.

• We cannot ship orders to post boxes or to certain European territories.

• Carriers require a physical address for delivery.

Delivery tracking, schedules and costs

If you want to follow your order, check Track your order from Microsoft Store. You can also make changes to the name and address associated with your Microsoft account, which is also the delivery address.

Business days are Monday to Friday, with the exception of public holidays. Orders placed on weekends, public holidays or after 9:30 a.m. local time are processed the next business day.

Microsoft Store delivery times may be extended due to public holidays or circumstances beyond our control.

UPS My Choice membership service

In addition to the Microsoft Store's free standard shipping and express shipping options, you can customize and modify shipping options directly from UPS through their UPS My Choice membership service.

Membership includes:

• Get your package back on a UPS site or change the delivery address.

• Planning a delivery date and obtaining an approximate delivery time slot.

• Receiving delivery alerts and an overview of upcoming deliveries.

• Microsoft Store can only ship to selected European locations at this time. For sales in other countries or regions, please visit one of the international Microsoft Stores.

• We do not ship to P.O. boxes or to some European Territories.

• Carriers require a physical address for delivery.

Shipment tracking, times, and cost

• Delivery timelines for both Standard and Express Delivery for Highlands & Islands, Northern Ireland, Channel Islands, and Isle of Man are 2-6 business days from date of order.

• Available on eligible products. Not available with Xbox Design Lab products or any customizable products.

• Business days are Monday to Friday, except public holidays.

• All orders placed on the weekend, on a holiday, or after 13:00 local time will be processed the next business day.

• If your order includes multiple products, the shipping date for each product may be different, depending on product availability. Use the Order History feature in your Microsoft account to monitor the invoice date and estimated delivery date for each product in your order.

• Delivery may take longer around holidays or due to circumstances out of our control.

• Other shipping conditions may apply for certain products depending on your location.

• All shipments are subject to our carriers' terms and conditions.

UPS My Choice membership service

In addition to Microsoft Store's free standard shipping and express shipping options, you can customize and change your shipping options directly with UPS with their UPS My Choice membership service.

The membership includes these benefits:

• Pick up your package at a UPS location or change the delivery address.

• Schedule a delivery date and get an estimated delivery-time window.

• Get delivery alerts and a view of upcoming deliveries.