Use the categories here to find the help you need.
Getting Started
How do I add an account for O365, Outlook.com, or Exchange?
How do I add an account for Yahoo, Gmail, or iCloud?
How do I add a Google Apps account?
How do I set up an IMAP account?
Do you support Hotmail, MSN, and Live?
Can I add an Outlook.com child account to the app?
Does your app support 2-step authentication?
Can I connect with an MDM profile?
Can I connect to the app using a VPN?
Which Exchange mail settings do I use on Android?
Which Exchange mail settings do I use on iOS?
iCloud accounts: 2 step authentication/App-specific password troubleshooting
How do I write/create/compose a new email message?
What's the difference between delete and archive?
How do I select multiple emails?
I am just setting up an Outlook.com account and I'm unable to send email.
How do I add or create folders?
How do I view my sent, trash, archive and other folders?
How do I sort my inbox by unread, flagged/starred, or attachments?
Where can I find the app settings?
Can I change my email signature?
Can I change the font when composing an email or reply?
How do I enable out of the office messages for each of my accounts?
How do I enable thread-less mode / disable conversation mode?
How do I remove my email account?
How do I enable the All Mail, Drafts, Sent Mail, Spam and Trash folders in Gmail or G Suite IMAP?
How do I change the IMAP folder limit for Google Apps and Gmail?
Why don’t I get new message notifications?
How can I snooze my notifications in Outlook?
Do not disturb is enabled for my account but it doesn’t seem to be working.
How do I enable/disable Background App Refresh?
How can I turn on/off push notifications & sounds?
How do I enable background downloading of emails?
How do I change mail or calendar sounds?
How do I turn off mail and/or calendar sounds?
What does the Badge Count Icon represent, and how do I change it?
How do I disable grouping of notifications in Outlook?
Why am I not receiving new email alerts and calendar invites with Android 9 (Pie)?
General Questions
What version of Android does your app support?
What version of iOS does your app support?
What versions of Exchange do you support?
Can I setup the app to fetch email only when the app is open?
What does it mean to ‘Schedule’ an email?
How do I permanently delete an email?
How far back can I search my inbox?
Does your app support draft syncing?
How do I act on individual messages within a thread/conversation?
Can I undo/recall a sent email?
How do I remove recipients that I’ve added when composing a mail?
Does your app encourage me to reach Inbox Zero?
Can I join your beta program on iOS?
How do I change the initials that appear in my app navigation?
How much space should I have free in my device for optimal usage?
Where can I find rich formatting options?
What formatting is available in Outlook for iOS and Android?
How do I take action on just one message in a conversation?
Why do weblinks open inside of Outlook?
How can I disable the embedded Webview and use my browser to open links?
Where can I get a new license for my Outlook account?
Does Outlook work with Skype for Business/Microsoft Teams meeting?
Why can't I create a recurring event in Outlook on my phone?
Note to Self: How does it work?
How do I switch between my accounts without the navigation bar dismissing?
Why do my attached images embed automatically in my messages?
How can I export Outlook contacts from my Exchange account?
How do I get to the page that shows all my contacts?
How do I get to the page that shows all my files, including those from my cloud storage accounts?
What's the fastest way to search for an attachment in my mail?
How do I search within a specific account?
What are the suggestions I see when I tap on the search box?
How do I switch between reply all/reply/forward? How do I edit recipients?
How can I free up space on my Android device so Outlook and other apps can run more smoothly?
How much of my mailbox data is synchronized with Outlook for iOS and Android?
What are the limitations of my connected Calendar Apps on Android?
I don't see the option to Add a Teams Meeting, I only see Skype Meeting
How can I manage my Outlook tasks on mobile?
How much of my email does your app sync?
What is the difference between POP and IMAP?
Does Outlook for Android support adding POP3 accounts?
What email services does your app support?
How do I save my contacts to my device?
Is there a limit on the number of contacts that can be sync’d in the app?
Can the People list be edited?
Can I save Outlook contacts to my address book if my app is managed with Intune?
What can others see on my contact card?
I can’t find organizational or reporting details for my company contacts in Outlook, why not?
How do I save my Outlook contacts to my iOS contacts app?
If I add or edit a new contact to Outlook, will it sync with my Contacts app on my device?
I use my Gmail account with Outlook for iOS, can I still export my contacts?
Who do I see in the Works With section on the profile card?
Why am I seeing some of my contacts hidden under ‘Show More Contacts’?
Why am I not seeing the option to ‘Search Directory’ when writing from my personal email account?
Why am I seeing a work contact show up as a suggestion when writing from my personal email address?
How do I add a folder to my favorites?
How do I add a Group to my favorites?
How do I add a Person or People to my favorites?
How can I reorder my favorites list?
How do I move an email from my Inbox to one of my favorite folders?
My folders are in a new order! What happened?
How do I remove a favorite that I no longer need?
How can I only receive notifications from my Favorite people?
Why does the Microsoft 365 feature not show for me?
What documents are shown in the Microsoft 365 Feed?
Who can see my documents in their Feed?
What are Civic Engagement cards?
How do I get Civic Engagement cards for my country?
How do I show the Civic Engagement cards in my Outlook Experience?
How do I remove the Civic Engagement cards from my Outlook Experience?
Where do I find out more information about Voter Registration in the US?
Data Privacy and Security
Why is conversation view turned off when I turn on S/MIME?
How are certificates going to be moved to the device?
When a certificate is installed as a duplicate, is it overwritten or just detected that it exists?
How do I configure my Exchange server to remove blocking of .pfx files?
Where are the certificates stored on the device?
Does Outlook mobile store the email unencrypted?
What are the requirements for running S/MIME?
Can I export my own certificate and email it to myself?
How do I install certificates on my device?
My company uses Microsoft Intune for delivering my certificates. How do I get certificates?
Calendar Management
How do I collapse or expand the mini-calendar in the RSVP overlay?
How do I switch to Month view?
How do I turn on weather on calendar on Outlook mobile?
How do I add a location to an event?
Why can't I see any conference rooms in Room Finder?
How do I add a calendar that is already on my device to Outlook?
How do I open a shared calendar?
Can I open any shared calendar from any account?
How do I enable or disable a shared calendar?
How do I remove a shared calendar?
Some Google Calendars are missing (shared calendars).
How can I accept shared calendar invites?
Why does my shared calendar not show up in mobile?
Why do I not see the delegate option?
How do I send my availability to someone via email?
How do I remove the “Send Availability” content once it’s included in an email draft?
Does “Send Availability” send an event invite to the recipients of the email?
Does “Send Availability” allow me to propose a new time for an event invite I’ve received?
Troubleshooting: I’m not seeing the calendar or calendars I expect when choosing my availability.
Groups and Collaboration
Why don’t I see Groups? What do I need to use Groups?
Why should I use Groups over Distribution Lists (DLs)?
How can I access Groups mailbox from Outlook app?
How can I add a group event from groups shared mailbox to my personal calendar?
How can I access the group contact card?
How can I join or leave a group?
How can I customize how I receive group messages in my personal inbox?
What does deleting a Group do?
How do I add and remove Group members?
I’m getting an error when trying to share to a Distribution list or a Microsoft 365 Group.
Features
Events from Emails Troubleshooting
I seem to have a new design: How do I change between reply all/reply/forward and edit recipients?
What is Block External images in my settings?
How do @ mentions work on iOS?
Why am I seeing an alert in Outlook telling me there are external recipients on my message?
What are the different kind of images I can take with the in-app camera icon?
How do I capture and send a photo from within Outlook?
How do I scan a document or a whiteboard in Outlook?
How do I click multiple images in Outlook with the Lens feature?
How do I crop the image I have selected?
How do I change the mode of the image after I have clicked on it?
Can I import an image from custom device folders or OneDrive or Google Drive?
Why can’t I see videos in my gallery?
What do the numbers in the image thumbnails mean after I tap them?
How do I remove the filmstrip gallery when I’m taking a picture?
How do I enable Dark Mode on Outlook for iOS?
How do I enable Dark Mode on Outlook for Android?
Does Dark Mode optimize for certain visual accessibility needs such as high contrast?
If I turn on Dark Mode, will every screen in Outlook for iOS be dark?
I’m seeing email content like images and highlighting that don’t look optimal in Dark Mode.
In Dark Mode, why is the area for the message body white when I’m editing a draft?
If I turn on Dark Theme, will every screen in Outlook for Android be dark?
What are the requirements to use Play My Emails?
Will I be able to use Play My Emails if I travel to another country?
My account meets the requirements, why am I ineligible?
How do I start to use Play My Emails?
I dismissed the option to play my emails. Why is it showing up again?
I’m connected to Bluetooth, but the Play My Emails option isn’t showing up.
Which emails will Cortana read?
Will my emails be marked as read after Cortana reads them out to me?
What can I say and when can I say it?
Can I reply to email messages?
What actions can I take by touching the screen?
How do I customize my swipe options?
Can I use playback controls from my connected Bluetooth device?
How do I stop seeing the Play My Emails notification when I open Outlook Mobile?
How do I adjust my steering wheel controls for my in-car Bluetooth audio system?
How do I change Cortana’s voice?
Is the microphone always on and listening for me to invoke Cortana?
How can I use Siri to start Play My Emails?
What does it mean when Cortana says, “This is a long one” during an email readout?
Does Play My Emails work with CarPlay or Android Auto?
Can I change the speed Cortana reads my emails?
Are there admin controls for Play My Emails?
How is my Play My Emails data stored?
I don’t see the option to start Play My Emails anymore. What happened?
iOS and Android Devices
How do I add the Outlook for Android Email widget to my home screen?
How do I resize the Outlook for Android Email widget on my home screen?
I’m not seeing emails on my email widget, how do I fix this?
How do I add the Outlook for Android Calendar widget to my home screen?
How do I resize the Outlook for Android Calendar widget on my home screen?
How do I change dates for Calendar views on the Android Tablet version of Outlook?
What is the two pane layout on my Android tablet/foldable device?
Can I adjust the width of the list and detail panes while in two pane viewing mode?
Can I read emails in full screen view?
If I use Android Work Profiles, will my work contacts appear in my personal apps?
Why do web links open inside of Outlook?
How can I disable the embedded webview and use my browser to open links?
Troubleshooting
How do you report an issue or bug?
Updating your email account password
Why is my Microsoft Exchange account disabled?
How do I clear the cache or locally reset/refresh the client/app?
How do I manually enter my Exchange account information?
Error: Invalid IMAP Server Info
Error: SMTP Invalid Server Info
Error: SMTP Autodiscover Failed
Error: IMAP Autodiscover Failed
How do I enter IMAP port numbers?
I can’t add a second Microsoft 365 account to my Outlook app. What’s going on?
After I changed my primary alias on my outlook.com account, I can’t log back in.
Is there a limit to how many accounts I can add to my Outlook app?
I see Error 403, or disallowed_useragent and a Google error. What’s up?
I need help with my outlook.com account.
Where are my starred and important folders in my Gmail account?
2 factor authentication with AOL accounts
How can I update my profile information or change my picture?
NoSuchAccountException: Login Error
Error: New Contact Security Notice
Why can’t I see my calendar or contacts from my Yahoo account?
Phone numbers with special characters do not initiate a call
