Generate diagnostic logs and report problems with distributing pages in OneNote Class Notebook

If you run into an error while distributing pages in Class Notebook, follow these steps to generate diagnostic logs and Session IDs to share with our support team.

Note

These instructions apply to users with a Microsoft 365 Education license.

OneNote for the web

  1. If you receive an error message after using the Distribute Page button in the Class Notebook tab, press the Ctrl and ⁠~⁠ keys on your keyboard at the same time.

    An error shown while distributing a page in Class Notebook.

  2. Class Notebook will generate session information about what led to the error. Select Export Logs.

  3. The logs will automatically download as a .csv file that you'll be able to open in Excel.

  4. To report your problem and get help fixing it, visit https:⁠//aka.ms/edusupport. Fill out the required information, attach the .csv file to your report, and select Submit.